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December 06, 2017
CRM Featured Articles
Vidyard Launches Platform Updates
The new tools are designed to help marketers attract, engage, and convert more leads with online video content.
Move Up the Value Chain for AI in Customer Service
Artificial intelligence can spot potential problems in customer interactions and help companies and customers work through them. (Featured on SmartCustomerService.com.)
3 Customer-Centric Hurdles Marketers Need to Clear
Long an elusive goal, the concept of one-to-one marketing is becoming both more attainable and more critical to a business's long-term success. To get there, here are three obstacles to overcome.
There’s Untapped Value in Voice Biometrics
Identification and verification technologies can help companies improve customer experience and mitigate security threats
CRM Across the Wire
Lavi Web App Helps Retailers Visualize the Customer Journey
A virtual tour lets retailers view their store environments with integrated customer flow and queue management solutions.
Enghouse Interactive Releases TouchPoint Agent for Microsoft Office 365 and Skype for Business
Enghouse Interactive's server-less platform empowers Microsoft Office 365 users with contact center functionality. (Featured on SmartCustomerService.com.)
Tact.ai Launches CRM Skill for Alexa for Business
The Tact.ai Sales Assistant Skill for Amazon for Business lets companies develop a conversational interface for CRM and productivity solutions. (Featured on SpeechTechMag.com.)
Swrve Extends Mobile Customer Interaction Platform
Swrve has enhanced its platform with support for streaming video on demand and over-the-top TV platforms.
Black Ink Technologies Launches EyeOn Demand: Customer
The cloud-based CRM product helps businesses grow their commercial accounts.