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December 06, 2017

CRM Featured Articles

Vidyard Launches Platform Updates

The new tools are designed to help marketers attract, engage, and convert more leads with online video content.


Move Up the Value Chain for AI in Customer Service

Artificial intelligence can spot potential problems in customer interactions and help companies and customers work through them. (Featured on

3 Customer-Centric Hurdles Marketers Need to Clear

Long an elusive goal, the concept of one-to-one marketing is becoming both more attainable and more critical to a business's long-term success. To get there, here are three obstacles to overcome.


There’s Untapped Value in Voice Biometrics

Identification and verification technologies can help companies improve customer experience and mitigate security threats

CRM Across the Wire

Lavi Web App Helps Retailers Visualize the Customer Journey

A virtual tour lets retailers view their store environments with integrated customer flow and queue management solutions.

Enghouse Interactive Releases TouchPoint Agent for Microsoft Office 365 and Skype for Business

Enghouse Interactive's server-less platform empowers Microsoft Office 365 users with contact center functionality. (Featured on Launches CRM Skill for Alexa for Business

The Sales Assistant Skill for Amazon for Business lets companies develop a conversational interface for CRM and productivity solutions. (Featured on

Swrve Extends Mobile Customer Interaction Platform

Swrve has enhanced its platform with support for streaming video on demand and over-the-top TV platforms.

Black Ink Technologies Launches EyeOn Demand: Customer

The cloud-based CRM product helps businesses grow their commercial accounts.