CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 29, 2017

CRM Featured Articles

Genesys Integrates PureCloud with Amazon Lex

The new integration will help companies build and maintain conversational IVR flows for routing callers. (Featured on


Required Reading: Evolving The Nordstrom Way to Customer Experience Excellence

Trust and the ability to quickly adjust to industry changes have enabled the company's ongoing success

CRM Across the Wire

Alorica Turns to Verint for Speech Analytics

Alorica will offer Verint Voice of the Customer and Workforce Optimization as part of its advanced analytics and CX intelligence solutions. (Featured on

1010data Launches Insights Platform 11

New tools streamline data loading, visualization, and the scheduling and sharing of analytics.

SutiSoft Releases SutiCRM 6.0.3

Feature enhancements allow for more contact management and sales planning.

ForeSee Launches CX Solution for Energy and Utility Providers

The latest addition to the ForeSee CX Suite delivers actionable voice of the customer data to energy and utility companies.

LiveRamp Partners with Criteo

The partnership is leading to an integration between LiveRamp IdentityLink and Criteo's Commerce Marketing Ecosystem.

The Next Step

Are You Prepared to Parent Your New Young Hires?

Younger workers need to learn how to handle customers—and how to handle themselves