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November 29, 2017
CRM Featured Articles
Genesys Integrates PureCloud with Amazon Lex
The new integration will help companies build and maintain conversational IVR flows for routing callers. (Featured on SmartCustomerService.com.)
Required Reading: Evolving The Nordstrom Way to Customer Experience Excellence
Trust and the ability to quickly adjust to industry changes have enabled the company's ongoing success
CRM Across the Wire
Alorica Turns to Verint for Speech Analytics
Alorica will offer Verint Voice of the Customer and Workforce Optimization as part of its advanced analytics and CX intelligence solutions. (Featured on SpeechTechMag.com.)
1010data Launches Insights Platform 11
New tools streamline data loading, visualization, and the scheduling and sharing of analytics.
SutiSoft Releases SutiCRM 6.0.3
Feature enhancements allow for more contact management and sales planning.
ForeSee Launches CX Solution for Energy and Utility Providers
The latest addition to the ForeSee CX Suite delivers actionable voice of the customer data to energy and utility companies.
LiveRamp Partners with Criteo
The partnership is leading to an integration between LiveRamp IdentityLink and Criteo's Commerce Marketing Ecosystem.
The Next Step
Are You Prepared to Parent Your New Young Hires?
Younger workers need to learn how to handle customers—and how to handle themselves