CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 15, 2017

CRM Featured Articles

ZoomInfo Announces Salesforce Suite

The data-as-a-service solution looks to enable marketing and sales professionals to reach prospects more easily and efficiently.


GDPR and the New Customer Service Balancing Act

New privacy regulations set to take effect in May will impact how you do customer service. Here are four tips to lessen the disruption. (Featured on

Case Studies

Conga Aids Utah’s Economy

The Utah Governor's Office of Economic Development is using Conga Contracts to award business grants and incentives

Scouting Report

Robots Are in Your Contact Center’s Future

Robotics, in tandem with desktop analytics, will drive productivity improvements.

CRM Across the Wire Enhances Its Sales Assistant now offers a single pane of glass for sellers with LinkedIn Sales Navigator Application Platform integration.

Zoho Launches Zoho Social for Agencies

Zoho Social for Agencies helps digital agencies manage the social accounts of their clients.

Freshworks Launches Mint Edition of Freshdesk

Freshworks' Mint update simplifies the user experience for customers and agents. Launches Business Listings

With's Business Listings solution, companies retain ownership of their online reputation and listings data.

CEM Market to Triple by 2022, Research Firm Reports

The global customer experience management market is projected to be worth $16.91 billion in five years.