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November 15, 2017
CRM Featured Articles
ZoomInfo Announces Salesforce Suite
The data-as-a-service solution looks to enable marketing and sales professionals to reach prospects more easily and efficiently.
GDPR and the New Customer Service Balancing Act
New privacy regulations set to take effect in May will impact how you do customer service. Here are four tips to lessen the disruption. (Featured on SmartCustomerService.com.)
Conga Aids Utah’s Economy
The Utah Governor's Office of Economic Development is using Conga Contracts to award business grants and incentives
Robots Are in Your Contact Center’s Future
Robotics, in tandem with desktop analytics, will drive productivity improvements.
CRM Across the Wire
Tact.ai Enhances Its Sales Assistant
Tact.ai now offers a single pane of glass for sellers with LinkedIn Sales Navigator Application Platform integration.
Zoho Launches Zoho Social for Agencies
Zoho Social for Agencies helps digital agencies manage the social accounts of their clients.
Freshworks Launches Mint Edition of Freshdesk
Freshworks' Mint update simplifies the user experience for customers and agents.
Reputation.com Launches Business Listings
With Reputation.com's Business Listings solution, companies retain ownership of their online reputation and listings data.
CEM Market to Triple by 2022, Research Firm Reports
The global customer experience management market is projected to be worth $16.91 billion in five years.