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October 25, 2017

CRM Featured Articles

Teradata Announces a New Analytics Platform

With the platform, users can employ their preferred analytics tools and engines across data sources at scale.

NextCon 2017: Nextiva Releases NextOS

The platform aims to help organizations unify and manage customer and employee communications in one place to improve the customer experience.


Chatbots Are About to Change Everything

Chatbots are the future of customer interaction, and they are already here. (Featured on


A Customer-Engaged Company Has Empathy in Its DNA

It has to be both baked into your company's culture and present in your people.

Case Studies

Artifi Makes Personalization Profitable

Wristband Resources uses Artifi to drive a double-digit conversion increase

CRM Across the Wire

SmarterHQ Launches Behavioral Marketing App on Oracle Cloud Marketplace

SmarterHQ uses email triggers to help marketers personalize customer interactions through integration to Oracle Marketing Cloud.

Protagonist Adds Artificial Intelligence to Give Marketers Empathy at Scale

Protagonist's new suite of Narrative Analytics solutions allow companies to quantify and use consumer beliefs.

Astute Solutions Integrates with Zipwhip for Customer Service via Texting

The integration allows service teams to support customers via text messaging using their existing business numbers. (Featured on

Zendesk Adds Talk Enterprise, Chat Enterprise, and Answer Bot

Zendesk's new products are designed to bring agility, quick integration, and easy deployment to customer relationships. (Featured on

Avaya Announces Global Resolution in Chapter 11 Restructuring

Avaya is on track to emerge from bankruptcy later this year. (Featured on

Artegic and Apteco Partner on Digital Marketing

The Apteco-artegic partnership yields an integragration between artegic's Elaine Realtime CRM automation technology for digital cross-channel dialogue marketing with Apteco's FastStats Discoverer data analysis software.