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October 25, 2017
CRM Featured Articles
Teradata Announces a New Analytics Platform
With the platform, users can employ their preferred analytics tools and engines across data sources at scale.
NextCon 2017: Nextiva Releases NextOS
The platform aims to help organizations unify and manage customer and employee communications in one place to improve the customer experience.
Chatbots Are About to Change Everything
Chatbots are the future of customer interaction, and they are already here. (Featured on SmartCustomerService.com.)
A Customer-Engaged Company Has Empathy in Its DNA
It has to be both baked into your company's culture and present in your people.
Artifi Makes Personalization Profitable
Wristband Resources uses Artifi to drive a double-digit conversion increase
CRM Across the Wire
SmarterHQ Launches Behavioral Marketing App on Oracle Cloud Marketplace
SmarterHQ uses email triggers to help marketers personalize customer interactions through integration to Oracle Marketing Cloud.
Protagonist Adds Artificial Intelligence to Give Marketers Empathy at Scale
Protagonist's new suite of Narrative Analytics solutions allow companies to quantify and use consumer beliefs.
Astute Solutions Integrates with Zipwhip for Customer Service via Texting
The integration allows service teams to support customers via text messaging using their existing business numbers. (Featured on SmartCustomerService.com.)
Zendesk Adds Talk Enterprise, Chat Enterprise, and Answer Bot
Zendesk's new products are designed to bring agility, quick integration, and easy deployment to customer relationships. (Featured on SmartCustomerService.com.)
Avaya Announces Global Resolution in Chapter 11 Restructuring
Avaya is on track to emerge from bankruptcy later this year. (Featured on SmartCustomerService.com.)
Artegic and Apteco Partner on Digital Marketing
The Apteco-artegic partnership yields an integragration between artegic's Elaine Realtime CRM automation technology for digital cross-channel dialogue marketing with Apteco's FastStats Discoverer data analysis software.