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September 13, 2017
CRM Featured Articles
Alteryx Adds the Promote Component to Its Analytics Platform
Alteryx Promote allows business users to deploy, manage, and monitor predictive data models on their customer-facing applications.
3 Reasons Smart Retailers Are Shifting Customer Care Investment from More Agents to AI
For truly exceptional customer experiences, companies will need a strong combination of automated customer care and human representatives.
A Customer-Engaged Company Has Empathy in Its DNA
It has to be both baked into your company's culture and present in your people.
CRM Across the Wire
Optimove Brings Its Marketing Solutions to Financial Firms
Optimove's AI and machine learning platform will help financial services firms close the customer loyalty gap.
Sensory Unveils In-App Virtual Bank Teller
The app offers on-device conversational AI, avatar lip-sync, embedded text-to-speech, and a fusion of face and voice biometric authentication. (Featured on SmartCustomerService.com.)
Talkdesk Launches Context Mobile
Context Mobile adds real-time in-app activity to support agents' dashboards powered through AI. (Featured on SmartCustomerService.com.)
Mediaocean and 4C Partner to Improve Cross-Channel Marketing
Partner integration brings 4C's TV and social media activation into Mediaocean's cross-media management platform.
ReviewTrackers Integrates with Hootsuite
Through the integration of Hootsuite and ReviewTrackers, companies can better manage online reputation and social media.
Nimble Launches Add-In for Microsoft Outlook on Android
Nimble's Microsoft Outlook Add-In delivers social relationship business insights within the Outlook email platform.