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September 13, 2017

CRM Featured Articles

Alteryx Adds the Promote Component to Its Analytics Platform

Alteryx Promote allows business users to deploy, manage, and monitor predictive data models on their customer-facing applications.


3 Reasons Smart Retailers Are Shifting Customer Care Investment from More Agents to AI

For truly exceptional customer experiences, companies will need a strong combination of automated customer care and human representatives.


A Customer-Engaged Company Has Empathy in Its DNA

It has to be both baked into your company's culture and present in your people.

CRM Across the Wire

Optimove Brings Its Marketing Solutions to Financial Firms

Optimove's AI and machine learning platform will help financial services firms close the customer loyalty gap.

Sensory Unveils In-App Virtual Bank Teller

The app offers on-device conversational AI, avatar lip-sync, embedded text-to-speech, and a fusion of face and voice biometric authentication. (Featured on

Talkdesk Launches Context Mobile

Context Mobile adds real-time in-app activity to support agents' dashboards powered through AI. (Featured on

Mediaocean and 4C Partner to Improve Cross-Channel Marketing

Partner integration brings 4C's TV and social media activation into Mediaocean's cross-media management platform.

ReviewTrackers Integrates with Hootsuite

Through the integration of Hootsuite and ReviewTrackers, companies can better manage online reputation and social media.

Nimble Launches Add-In for Microsoft Outlook on Android

Nimble's Microsoft Outlook Add-In delivers social relationship business insights within the Outlook email platform.