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August 30, 2017
CRM Featured Articles
ZingBox Announces Collaboration with VMware
The alliance aims to bring enhanced security to enterprise IoT implementations.
Everest Group Eyes Contact Center Outsourcing Disruption
Contact center outsourcing is becoming a key influencer of corporate customer experience strategies, the research firm has found. (Featured on SmartCustomerService.com.)
Intelligent Assistance: A Focused Approach Bringing AI to the Enterprise
The hype around artificial gives way to real-world use cases where bots and virtual assistants can help in customer service. (Featured on SmartCustomerService.com.)
Canada Clamps Down on Spam
Companies are safe from lawsuits for now
Pint of View
The Comeback Trail
So you've got egg on your face. Now what?
CRM Across the Wire
Freshworks Acquires Marketing Software Provider Zarget
Freshworks' acquisition of Zarget gives it a presence in the marketing software space.
The Customer Service Robot Market Is Set to Explode
The market is projected to reach $88 million by 2022.
The Customer Service Halls of Fame and Shame
24/7 Wall St. names Comcast the worst and Amazon the best.
inMotionNow Adds Security and Compliance Enhancements for Creatives and Marketers
Secure creative review and audit trail features round out the capabilities in the latest product release.