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August 30, 2017

CRM Featured Articles

ZingBox Announces Collaboration with VMware

The alliance aims to bring enhanced security to enterprise IoT implementations.

Everest Group Eyes Contact Center Outsourcing Disruption

Contact center outsourcing is becoming a key influencer of corporate customer experience strategies, the research firm has found. (Featured on


Intelligent Assistance: A Focused Approach Bringing AI to the Enterprise

The hype around artificial gives way to real-world use cases where bots and virtual assistants can help in customer service. (Featured on


Canada Clamps Down on Spam

Companies are safe from lawsuits for now

Pint of View

The Comeback Trail

So you've got egg on your face. Now what?

CRM Across the Wire

Freshworks Acquires Marketing Software Provider Zarget

Freshworks' acquisition of Zarget gives it a presence in the marketing software space.

The Customer Service Robot Market Is Set to Explode

The market is projected to reach $88 million by 2022.

The Customer Service Halls of Fame and Shame

24/7 Wall St. names Comcast the worst and Amazon the best.

inMotionNow Adds Security and Compliance Enhancements for Creatives and Marketers

Secure creative review and audit trail features round out the capabilities in the latest product release.