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August 23, 2017
CRM Featured Articles
NICE Announces Its Compliance Center
The solution aims to reduce the risk of regulatory breaches.
Lessons Learned from the Failure of Williams Sonoma
Technology failed the retail giant, but so did its lack of focus on the right customer service strategies. (Featured on SmartCustomerService.com.)
Omnichannel Journey Design—Is Your Business Ready?
Your customers want to interact with you when, and how, they choose. Your journey design processes should support them.
Booker Sets Up Self-Care with Five9
The salon and spa scheduling company benefits from Five9 in its contact center
CRM Across the Wire
Clarabridge Launches Clara Omnichannel Intelligent Agent
Clara is an AI-driven intelligent agent for collecting and acting on customer feedback. (Featured on SmartCustomerService.com.)
Hootsuite Partners with Adobe
Integration enables marketers to discover, create, and distribute content across paid and organic social channels.
ProTel Launches Spotlightx Platform
ProTel's WebRTC-based mobile app for businesses provides omnichannel online customer services. (Featured on SmartCustomerService.com.)
DialogTech Launches LeadFlow 2.0
DialogTech LeadFlow 2.0 is the latest pay-per-call management platform for marketers.
Wickfire Launches Lead Capture Technology
Digital marketing company Wickfire has launched technology that connects businesses and consumers searching for products online.
4C Introduces Pacing Dashboard
Pacing Dashboard uses machine learning to optimize ad spending.