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August 23, 2017

CRM Featured Articles

NICE Announces Its Compliance Center

The solution aims to reduce the risk of regulatory breaches.


Lessons Learned from the Failure of Williams Sonoma

Technology failed the retail giant, but so did its lack of focus on the right customer service strategies. (Featured on


Omnichannel Journey Design—Is Your Business Ready?

Your customers want to interact with you when, and how, they choose. Your journey design processes should support them.

Case Studies

Booker Sets Up Self-Care with Five9

The salon and spa scheduling company benefits from Five9 in its contact center

CRM Across the Wire

Clarabridge Launches Clara Omnichannel Intelligent Agent

Clara is an AI-driven intelligent agent for collecting and acting on customer feedback. (Featured on

Hootsuite Partners with Adobe

Integration enables marketers to discover, create, and distribute content across paid and organic social channels.

ProTel Launches Spotlightx Platform

ProTel's WebRTC-based mobile app for businesses provides omnichannel online customer services. (Featured on

DialogTech Launches LeadFlow 2.0

DialogTech LeadFlow 2.0 is the latest pay-per-call management platform for marketers.

Wickfire Launches Lead Capture Technology

Digital marketing company Wickfire has launched technology that connects businesses and consumers searching for products online.

4C Introduces Pacing Dashboard

Pacing Dashboard uses machine learning to optimize ad spending.