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August 16, 2017
CRM Featured Articles
Salesforce.com Expands Design Capabilities for Community Cloud
The expanded features aim to simplify the process of building branded digital destinations.
(Some) Airlines Are Shaping Up Their Customer Service
While some airlines have recently landed in hot water for less-than-ideal customer service, others, including Hawaiian and JetBlue, are paying attention to customer woes. (Featured on SmartCustomerService.com.)
AI Propels the Dawn of a New Customer Experience Era
Artificial intelligence needs to be at the center if companies will have any chance of truly personalizing interactions. (Featured on SmartCustomerService.com.)
The Homework Hotline Aces Its Assignments with PureCloud
Rose-Hulman's tutoring service ups user satisfaction thanks to Genesys and Interactive Intelligence's PureCloud contact center solution
CRM Across the Wire
NewVoiceMedia Names New President
Dennis Fois takes over as president and chief operating officer.
Facebook Names Consumer Acquisition a Creative Platform Partner
Consumer Acquisitions's Creative Marketplace helps advertisers find designers for Facebook ads.
Great Hill Partners Acquires ZoomInfo
The private equity firm has acquired Zoom Info, a B2B data provider.
Starmind Launches Mobile Apps
Starmind's mobile app on iOS and Android will provide secure access to company knowledge and experts.
Inbenta Joins NICE inContact DEVone Ecosystem
Inbenta will provide hybrid chat and chatbot technology via CXexchange to NICE inContact users. (Featured on SmartCustomerService.com.)
The Next Step
Your Sales Pipeline Can Make You or Break You
Good pipeline management requires clear thinking and knowing when to cut a deal loose.