CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 16, 2017

CRM Featured Articles Expands Design Capabilities for Community Cloud

The expanded features aim to simplify the process of building branded digital destinations.

(Some) Airlines Are Shaping Up Their Customer Service

While some airlines have recently landed in hot water for less-than-ideal customer service, others, including Hawaiian and JetBlue, are paying attention to customer woes. (Featured on


AI Propels the Dawn of a New Customer Experience Era

Artificial intelligence needs to be at the center if companies will have any chance of truly personalizing interactions. (Featured on

Case Studies

The Homework Hotline Aces Its Assignments with PureCloud

Rose-Hulman's tutoring service ups user satisfaction thanks to Genesys and Interactive Intelligence's PureCloud contact center solution

CRM Across the Wire

NewVoiceMedia Names New President

Dennis Fois takes over as president and chief operating officer.

Facebook Names Consumer Acquisition a Creative Platform Partner

Consumer Acquisitions's Creative Marketplace helps advertisers find designers for Facebook ads.

Great Hill Partners Acquires ZoomInfo

The private equity firm has acquired Zoom Info, a B2B data provider.

Starmind Launches Mobile Apps

Starmind's mobile app on iOS and Android will provide secure access to company knowledge and experts.

Inbenta Joins NICE inContact DEVone Ecosystem

Inbenta will provide hybrid chat and chatbot technology via CXexchange to NICE inContact users. (Featured on

The Next Step

Your Sales Pipeline Can Make You or Break You

Good pipeline management requires clear thinking and knowing when to cut a deal loose.