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August 07, 2017
CRM Featured Articles
Jetlore Adds Content Performance Analytics Tools to its Prediction Platform
The updated platform aims to help online companies understand and respond to customer shopping habits.
Salesforce.com Announces New Lightning Features
The new tools aim to provide users with better ways to interact with customers.
LogMeIn Acquires Nanorep
LogMeIn expands its customer engagement software portfolio with Nanorep's digital self-service technologies. (Featured on SmartCustomerService.com.)
Is Your Automated Attendant Costing You Business?
It might be if prospects and customers are turning away frustrated.
The Tipping Point
Retailers Must Embrace New Shopping Experiences
Online disruptors and a new breed of digital consumer mean its sink-or-swim time for traditional retailers and consumer goods sellers
CRM Across the Wire
Accenture Acquires Marketing and Sales Consultancy Brand Learning
The Brand Learning team strengthens Accenture's ability to deliver marketing and sales transformation for clients.
Zyme Acquires CCI
The acquisition of CCI expands Zyme's channel incentives solution portfolio.
Medallia Adds Admin Suite to Experience Cloud
Admin Suite helps companies create and administer customer surveys and reports in real time.
Altify Releases Summer '17 Platform Update
Altify's Summer '17 release offers more sophisticated Relationship Maps and new capabilities for international and collaborative selling.