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August 02, 2017

CRM Featured Articles

NICE Launches NICE inContact CXone

The cloud platform looks to help organizations improve their cross-channel customer experience. (Featured on


Customer Service Is Not Just a Department

Customer service is the responsibility of everyone in your company, from the CEO to the janitor. (Featured on

Front Office

Consumers Score a Huge Win

Companies, vendors, and consumers should be prepared to work together to curb the possible misuse of the technology

CRM Across the Wire

noHold Builds Salesforce Connector

noHold builds a connector enabling SICURA QuickStart to integrate with Salesforce

[24]7 Launches Customer Journey Analytics

[24]7 Customer Journey Analytics builds on technology acquired from KPMG Capital.

LiveWorld's Newest Platform Blends Bots and Humans

LiveWorld Platform integrates smart automation and human agents for real-time customer service at scale. (Featured on

NewVoiceMedia Adds Conversation Analyzer Speech Analytics

NewVoiceMedia has introduced Conversation Analyzer as part of the Summer '17 release of ContactWorld. (Featured on