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July 26, 2017
CRM Featured Articles
Zoho Launches the Zoho One Business Suite
The package grants end users access to apps for customer support, sales, marketing, business intelligence, and beyond, within one operating system.
Aptos Announces TXT Retail Acquisition
Together, the two companies aim to empower retailers to be more competitive via omnichannel transformation and a focus on building customer loyalty.
Intelligent Virtual Agents Are on the Move
IVAs have much greater potential than IVRs, but vendors still have work to do to move the technology beyond the hype stage. (Featured on SmartCustomerService.com.)
How to Thrive During the Customer Service Revolution
Contact centers need to adjust their approach to technology, customer engagement, and employee motivation. (Featured on SmartCustomerService.com.)
Required Reading: Using Content to Reduce Friction
The middle of the funnel brings with it new opportunities
WFM Solutions and Vendors Are Not All the Same
A buyer's guide for a market in which one size does not fit all
CRM Across the Wire
Swrve Launches Premium Analytics
Swrve Premium Analytics delivers new levels of mobile insight for marketers.
Paytronix Now Lets C-Store Customers Reward Tjhemselves
Paytronix' latest loyalty solution lets convenience store customers choose their own loyalty rewards.
Rocket Fuel Enhances Self-Service Platform with Dynamic Creative and Native Solutions
Rocket Fuel now offers self-service Dynamic Creative to help marketers build dynamic campaigns.
Five9 Adapter for Microsoft Dynamics 365 Now Available via Microsoft AppSource
Five9 has moved its contact center-as-a-service to Microsoft's AppSource marketplace. (Featured on SmartCustomerService.com.)
NewsCred Launches the Content Marketing Maturity Index (CMMI)
NewsCred Content Marketing Maturity Index helps marketers assess their content marketing and take action.
CallMiner Partners with Zenylitics
Zenylitics will incorporate CallMiner Eureka speech analytics with its extensive contact center and speech analytics products into a full-service quality assurance offering. (Featured on SmartCustomerService.com.)