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July 12, 2017

CRM Featured Articles

Wellspring Acquires Covalent Data

The provider of technology transfer solutions adds intelligent search tools to its portfolio.

Consumers Want Airlines to Provide More In-App Customer Support

According to research from Helpshift, 89 percent of travelers said they'd want to use a customer support feature in an airline app while flying, not just for checking in, choosing a seat, or other pre-travel tasks. (Featured on

SAP Launches Innovation Services for Leonardo

The services aim to help companies quickly build, test, and implement solutions on the Leonardo platform.


The Hype and Reality of AI

Regardless of how it's used, artificial intelligence will definitely impact customer service. (Featured on

4 Critical Steps for Long-Term Sales Account Planning

Sound account planning has to become a habit, a natural part of your organizational rhythm. Here's how to get everyone on board to make it happen.


It’s the End of the Ad as We Know It

Organizations should shift spending from ad interruptions to branded relationships

CRM Across the Wire

Nimble Launches Add-in for Microsoft Office 365 and Outlook

Free Nimble add-in delivers contact and company background details to Office 365.

Infor Launches Infor Concierge

Infor Concierge delivers access to rich, personalized, actionable information and unifies customer touchpoints in a single portal.

SiriusDecisions Expands Benchmarking with Command Center

The Command Center helps marketers, sales, and product leaders with a benchmark library of more than 750 metrics

Infor Partners with LinkedIn

LinkedIn Sales Navigator for Infor CRM helps deliver customer relational insights.