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July 12, 2017
CRM Featured Articles
Wellspring Acquires Covalent Data
The provider of technology transfer solutions adds intelligent search tools to its portfolio.
Consumers Want Airlines to Provide More In-App Customer Support
According to research from Helpshift, 89 percent of travelers said they'd want to use a customer support feature in an airline app while flying, not just for checking in, choosing a seat, or other pre-travel tasks. (Featured on SmartCustomerService.com.)
SAP Launches Innovation Services for Leonardo
The services aim to help companies quickly build, test, and implement solutions on the Leonardo platform.
The Hype and Reality of AI
Regardless of how it's used, artificial intelligence will definitely impact customer service. (Featured on SmartCustomerService.com.)
4 Critical Steps for Long-Term Sales Account Planning
Sound account planning has to become a habit, a natural part of your organizational rhythm. Here's how to get everyone on board to make it happen.
It’s the End of the Ad as We Know It
Organizations should shift spending from ad interruptions to branded relationships
CRM Across the Wire
Nimble Launches Add-in for Microsoft Office 365 and Outlook
Free Nimble add-in delivers contact and company background details to Office 365.
Infor Launches Infor Concierge
Infor Concierge delivers access to rich, personalized, actionable information and unifies customer touchpoints in a single portal.
SiriusDecisions Expands Benchmarking with Command Center
The Command Center helps marketers, sales, and product leaders with a benchmark library of more than 750 metrics
Infor Partners with LinkedIn
LinkedIn Sales Navigator for Infor CRM helps deliver customer relational insights.