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June 28, 2017
CRM Featured Articles
CrowdTwist Launches Loyalty and Engagement Application through the Oracle Cloud Marketplace
The application aims to assist marketers in managing loyalty programs and capturing customer profile data.
3 Ways Companies Can Go All-In on Their Cloud Transitions
A hybrid approach that uses both cloud and premise-based systems can address many of the fears around migrating to cloud tech. (Featured on SmartCustomerService.com.)
Pint of View
Waiter, There’s a Frog in My Soup
Customers will put up with a lot, but usually only so much.
Wiredrive Accelerates Customer Success with Totango
The media sharing and collaboration firm has built stronger bonds with its customers
CRM Across the Wire
InsideSales.com Releases Predictive Contactability for Playbooks
Predictive Contactability is powered by machine learning and predictive technology to help sales reps increase prospect contact rates.
RedPoint Adds MDM Capabilities
New capabilities in the RedPoint Customer Data Platform allow users to curate key data across the customer lifecycle.
Interactions Teams with Maximus to Offer Government IVA
Maximus and Interactions have partnered to bring intelligent virtual assistants to federal agencies. (Featured on SmartCustomerService.com.)
Avaya Launches Customer Engagement Cloud
Avaya Customer Engagement Cloud brings together solutions inthe Avaya Oceana platform. (Featured on SmartCustomerService.com.)
eGain Launches Solve for Cisco
eGain Solve for Cisco helps contact center agents using Cisco Finesse deliver a connected digital experience with AI knowledge, proactive digital engagement, and connected analytics. (Featured on SmartCustomerService.com.)
SalesAgility Launches SuiteASSURED
SuiteASSURED is a warrantied open-source CRM application suite.