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June 28, 2017

CRM Featured Articles

CrowdTwist Launches Loyalty and Engagement Application through the Oracle Cloud Marketplace

The application aims to assist marketers in managing loyalty programs and capturing customer profile data.


3 Ways Companies Can Go All-In on Their Cloud Transitions

A hybrid approach that uses both cloud and premise-based systems can address many of the fears around migrating to cloud tech. (Featured on

Pint of View

Waiter, There’s a Frog in My Soup

Customers will put up with a lot, but usually only so much.

Case Studies

Wiredrive Accelerates Customer Success with Totango

The media sharing and collaboration firm has built stronger bonds with its customers

CRM Across the Wire Releases Predictive Contactability for Playbooks

Predictive Contactability is powered by machine learning and predictive technology to help sales reps increase prospect contact rates.

RedPoint Adds MDM Capabilities

New capabilities in the RedPoint Customer Data Platform allow users to curate key data across the customer lifecycle.

Interactions Teams with Maximus to Offer Government IVA

Maximus and Interactions have partnered to bring intelligent virtual assistants to federal agencies. (Featured on

Avaya Launches Customer Engagement Cloud

Avaya Customer Engagement Cloud brings together solutions inthe Avaya Oceana platform. (Featured on

eGain Launches Solve for Cisco

eGain Solve for Cisco helps contact center agents using Cisco Finesse deliver a connected digital experience with AI knowledge, proactive digital engagement, and connected analytics. (Featured on

SalesAgility Launches SuiteASSURED

SuiteASSURED is a warrantied open-source CRM application suite.