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June 21, 2017
CRM Featured Articles
Gravy Analytics Announces Adsquare Partnership
The partnership brings Gravy Audiences to adsquare's Audience Management Platform.
LivePerson and IBM Launch AI-Powered Chat and Messaging Platform
IBM and LiveEngage are debuting an enterprise solution that integrates Watson-powered bots with human agents. (Featured on SmartCustomerService.com.)
Why Is Customer Service So Hard?
Companies need to adopt a customer-centric, subscription-based model to customer service. (Featured on SmartCustomerService.com.)
Improving the Marketer-Agency Model
Companies are just as much to blame for bad marketing relationships
Following The Sales Manager’s Guide to Greatness
Effective sales team leadership calls for a strategic approach to individualized coaching.
CRM Across the Wire
Glympse Integrates with Microsoft Dynamics 365 Field Service
Dynamics 365 users can now add location sharing technology from Glympse to improve digital customer engagement and back-office operations.
Lithium Adds Integrations to Lithium Social Media Management
Lithium now integrates with Smartly, Nanigans, Brand Networks, Netbase, and Synthesio.
Phunware Partners with Lotame to Help Marketers on Mobile
The partnership between Phunware and Lotame will help marketers understand consumer behaviors to target the right audiences across platforms.
Hootsuite Launches Amplify for Selling
Amplify for Selling helps sales reps stay in contact with leads on social media.
FCS Updates FCS Connect Hotel Guest Experience Platform
FCS Connect now supports cloud deployments for access to systems from anywhere.
Nepa Enters U.S. Market with Facebook Partnership
Nepa will begin providing consumer and Facebook insights to new U.S. clients.