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June 21, 2017

CRM Featured Articles

Gravy Analytics Announces Adsquare Partnership

The partnership brings Gravy Audiences to adsquare's Audience Management Platform.

LivePerson and IBM Launch AI-Powered Chat and Messaging Platform

IBM and LiveEngage are debuting an enterprise solution that integrates Watson-powered bots with human agents. (Featured on


Why Is Customer Service So Hard?

Companies need to adopt a customer-centric, subscription-based model to customer service. (Featured on


Improving the Marketer-Agency Model

Companies are just as much to blame for bad marketing relationships

Following The Sales Manager’s Guide to Greatness

Effective sales team leadership calls for a strategic approach to individualized coaching.

CRM Across the Wire

Glympse Integrates with Microsoft Dynamics 365 Field Service

Dynamics 365 users can now add location sharing technology from Glympse to improve digital customer engagement and back-office operations.

Lithium Adds Integrations to Lithium Social Media Management

Lithium now integrates with Smartly, Nanigans, Brand Networks, Netbase, and Synthesio.

Phunware Partners with Lotame to Help Marketers on Mobile

The partnership between Phunware and Lotame will help marketers understand consumer behaviors to target the right audiences across platforms.

Hootsuite Launches Amplify for Selling

Amplify for Selling helps sales reps stay in contact with leads on social media.

FCS Updates FCS Connect Hotel Guest Experience Platform

FCS Connect now supports cloud deployments for access to systems from anywhere.

Nepa Enters U.S. Market with Facebook Partnership

Nepa will begin providing consumer and Facebook insights to new U.S. clients.