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June 19, 2017
CRM Featured Articles
IBM and Hortonworks Announce an Expanded Partnership
The two companies will focus on delivering data science and machine learning capabilities to more developers across the Apache Hadoop ecosystem.
3 Keys for Shifting to Preemptive Customer Service
Moving from a reactive to a proactive service model will make your products and services better, and your customers happier.
Reduce AHT to Reduce Costs
Lowering average handling time in the contact center could save millions of dollars per year. (Featured on SmartCustomerService.com.)
A Customer-Engaged Culture Requires a Vital Ingredient—Trust
Customers trust ‘people like me'; it's time for your business to become ‘a company like me'
Avidia Bank Cashes In on the Cardless Trend Using Hootsuite
The social platform helps harness influencers to spread the word on the bank's mobile app
CRM Across the Wire
DialogTech Partners with Yext
DialogTech is the first call tracking provider in the Yext App Directory, helping marketers measure the impact of phone calls from online listings.
Aspect Releases Version 17 of Via
The Via 17 release contains major enhancements to Aspect's cloud Customer Engagement Center, including new self-service, interaction management, and workforce optimization capabilities. (Featured on SmartCustomerService.com.)
NICE inContact Joins FedRAMP Marketplace
Government agencies will now have access to the first cloud contact center solution available directly from a FedRAMP-authorized provider. (Featured on SmartCustomerService.com.)
Lexalytics Releases Text Analytics for Retailers
The Lexalytics eCommerce Industry Pack analyzes customer feedback to identify site challenges and opportunities.
Qubit Partners with Looker on Personalization
The partnership will enable ecommerce businesses to unlock the power of their data.
Merkle and Pega Launch Unified Data Management Platform
The Unified Data Management Platform brings marketing and advertising technologies together in one system.