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June 19, 2017

CRM Featured Articles

IBM and Hortonworks Announce an Expanded Partnership

The two companies will focus on delivering data science and machine learning capabilities to more developers across the Apache Hadoop ecosystem.


3 Keys for Shifting to Preemptive Customer Service

Moving from a reactive to a proactive service model will make your products and services better, and your customers happier.

Reduce AHT to Reduce Costs

Lowering average handling time in the contact center could save millions of dollars per year. (Featured on


A Customer-Engaged Culture Requires a Vital Ingredient—Trust

Customers trust ‘people like me'; it's time for your business to become ‘a company like me'

Case Studies

Avidia Bank Cashes In on the Cardless Trend Using Hootsuite

The social platform helps harness influencers to spread the word on the bank's mobile app

CRM Across the Wire

DialogTech Partners with Yext

DialogTech is the first call tracking provider in the Yext App Directory, helping marketers measure the impact of phone calls from online listings.

Aspect Releases Version 17 of Via

The Via 17 release contains major enhancements to Aspect's cloud Customer Engagement Center, including new self-service, interaction management, and workforce optimization capabilities. (Featured on

NICE inContact Joins FedRAMP Marketplace

Government agencies will now have access to the first cloud contact center solution available directly from a FedRAMP-authorized provider. (Featured on

Lexalytics Releases Text Analytics for Retailers

The Lexalytics eCommerce Industry Pack analyzes customer feedback to identify site challenges and opportunities.

Qubit Partners with Looker on Personalization

The partnership will enable ecommerce businesses to unlock the power of their data.

Merkle and Pega Launch Unified Data Management Platform

The Unified Data Management Platform brings marketing and advertising technologies together in one system.