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June 14, 2017
CRM Featured Articles
Aviso Launches Aviso Sales Vision
The sales forecasting platform arms sales organizations with tools to improve their quarterly performances.
SDL Adds Neural Machine Translation to Its Enterprise Translation Server
The technology aims to speed up the process of customizing communications for international customers and prospects.
Secrets to Big Success with a Small Customer Service Team
Here's a list of five mistakes to avoid when your contact center has fewer than 75 employees. (Featured on SmartCustomerService.com.)
4 Ways to Get Buy-in for Better Data Management
Leadership needs to be shown that bad data is not simply a cost of doing business but rather a problem that can, and must, be solved.
Marketers Gain Reprieve in Privacy Rule Repeal
Internet service providers, and social networks, can continue to collect and sell customer data
CRM Across the Wire
Melissa Adopts EU-U.S. Privacy Shield Framework
Melissa's data networks have been certified for compliance with the Privacy Shield Framework for data protection during transatlantic transactions.
Pyze Partners with ONGO on Analytics, Marketing, and Personalization for App Publishers
The partnership extends Pyze's marketing automation and custom capabilities to app publishers on the ONGO platform.
Marchex Launches Search Essentials
New Search Essentials product helps businesses understand what is driving phone calls from their paid search strategies.
WP Engine Releases Content Performance for Digital Marketers and Publishers
Content Performance is a performance intelligence solution for marketers and publishers using WordPress to maintain their digital presence.
Verint Launches Mid-Market WFO
Verint has released packaged workforce optimization solutions designed specifically for midsized contact centers. (Featured on SmartCustomerService.com.)
SAVO Acquires KnowledgeTree
The acquisition expands SAVO Group's products, technology, customers, and geographic coverage for sales enablement.
The Next Step
Heroes and Cowards (and Contact Center Agents) Feel the Same Fear
But the actions they take are what separate them.