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June 14, 2017

CRM Featured Articles

Aviso Launches Aviso Sales Vision

The sales forecasting platform arms sales organizations with tools to improve their quarterly performances.

SDL Adds Neural Machine Translation to Its Enterprise Translation Server

The technology aims to speed up the process of customizing communications for international customers and prospects.


Secrets to Big Success with a Small Customer Service Team

Here's a list of five mistakes to avoid when your contact center has fewer than 75 employees. (Featured on

4 Ways to Get Buy-in for Better Data Management

Leadership needs to be shown that bad data is not simply a cost of doing business but rather a problem that can, and must, be solved.


Marketers Gain Reprieve in Privacy Rule Repeal

Internet service providers, and social networks, can continue to collect and sell customer data

CRM Across the Wire

Melissa Adopts EU-U.S. Privacy Shield Framework

Melissa's data networks have been certified for compliance with the Privacy Shield Framework for data protection during transatlantic transactions.

Pyze Partners with ONGO on Analytics, Marketing, and Personalization for App Publishers

The partnership extends Pyze's marketing automation and custom capabilities to app publishers on the ONGO platform.

Marchex Launches Search Essentials

New Search Essentials product helps businesses understand what is driving phone calls from their paid search strategies.

WP Engine Releases Content Performance for Digital Marketers and Publishers

Content Performance is a performance intelligence solution for marketers and publishers using WordPress to maintain their digital presence.

Verint Launches Mid-Market WFO

Verint has released packaged workforce optimization solutions designed specifically for midsized contact centers. (Featured on

SAVO Acquires KnowledgeTree

The acquisition expands SAVO Group's products, technology, customers, and geographic coverage for sales enablement.

The Next Step

Heroes and Cowards (and Contact Center Agents) Feel the Same Fear

But the actions they take are what separate them.