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June 05, 2017

CRM Featured Articles

MapAnything Unveils Spring '17 Updates

The geo-productivity applications aim to help traveling professionals interface with more customers and minimize their scheduling efforts.

Salesforce Announces Sales Cloud PRM App

The app aims to accelerate and simplify channel sales.

Avtex Acquires Integrated Access Solutions

Avtex expands its customer experience portfolio, as well as its geographic reach.


Customer Experience Takes the IT Department by Storm

When it comes to a contact center as a service solution, companies should be wary of any tech provider or consultant that tries to sell an in-a-box solution that tries to be all things to all companies. (Featured on

Customer Trust Must Be Earned

Your customers want personalized experiences, but first they need to trust you with their data. And that trust requires security and transparency.

Front Office

Customers, Not Bots, Are Taking Over

In customer relationships today, there is no tolerance for slip-ups, no second chance to do better next time

CRM Across the Wire

Gigya Introduces Lite Registration

Gigya's Lite Registration features helps businesses capture customer preferences and engage them earlier in the buyer process.

Syncsort Blends Data Quality and Big Data Integration Software

Syncsort has combined Trillium's data quality solutions with its own big data integration software to support governance and customer 360 initiatives.

ConvergeHub Integrates with Zapier

ConvergeHub and Zapier together allow users to blend CRM with more than 750 apps.

Act-On Integrates with Evergage

The combination brings together marketing automation, real-time personalization for one-to-one engagements at scale.

Broadleaf Releases V. 5.2 of eCommerce Solution

Broadleaf Commerce has added geotargeting, A/B testing, and Spring Boot integration in version 5.2 of its eCommerce framework.