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June 05, 2017
CRM Featured Articles
MapAnything Unveils Spring '17 Updates
The geo-productivity applications aim to help traveling professionals interface with more customers and minimize their scheduling efforts.
Salesforce Announces Sales Cloud PRM App
The app aims to accelerate and simplify channel sales.
Avtex Acquires Integrated Access Solutions
Avtex expands its customer experience portfolio, as well as its geographic reach.
Customer Experience Takes the IT Department by Storm
When it comes to a contact center as a service solution, companies should be wary of any tech provider or consultant that tries to sell an in-a-box solution that tries to be all things to all companies. (Featured on SmartCustomerService.com.)
Customer Trust Must Be Earned
Your customers want personalized experiences, but first they need to trust you with their data. And that trust requires security and transparency.
Customers, Not Bots, Are Taking Over
In customer relationships today, there is no tolerance for slip-ups, no second chance to do better next time
CRM Across the Wire
Gigya Introduces Lite Registration
Gigya's Lite Registration features helps businesses capture customer preferences and engage them earlier in the buyer process.
Syncsort Blends Data Quality and Big Data Integration Software
Syncsort has combined Trillium's data quality solutions with its own big data integration software to support governance and customer 360 initiatives.
ConvergeHub Integrates with Zapier
ConvergeHub and Zapier together allow users to blend CRM with more than 750 apps.
Act-On Integrates with Evergage
The combination brings together marketing automation, real-time personalization for one-to-one engagements at scale.
Broadleaf Releases V. 5.2 of eCommerce Solution
Broadleaf Commerce has added geotargeting, A/B testing, and Spring Boot integration in version 5.2 of its eCommerce framework.