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May 24, 2017

CRM Featured Articles

Interactions Acquires Digital Roots

The move brings Interactions further into the social media analytics realm. (Featured on

Brightcove Launches Enterprise Video Initiative

Enterprise Video Initiative extends Brightcove's cloud video platform to support internal video initiatives.

Verizon Debuts Tap-to-Talk Customer Service Tool

Verizon Enterprise Solutions has launched Visual Interactive Calling, a tool that enables consumers to tap a button in an app and connect directly to a live agent. (Featured on


Five Steps to More Intelligent Customer Service

With the right tools, agents can be just as effective as technologies coming into use in the contact center. (Featured on


Required Reading: Connecting with The Transformational Consumer

The most impactful customers are seeking health, wealth, and wisdom

CRM Across the Wire

CRM Market to Reach $81.9 Billion by 2025

The level of SMB and B2B adoption is cited as one of the biggest surprises in this new report by Grand View Research.

Animoto Named a Facebook Marketing Partner and Member of U.S. Small Business Technology Coalition

Partnerships with Facebook and the U.S. Small Business Administration are helping more small businesses engage customers on social media with marketing videos. Launches Digital Fan Experience Platform's Digital Fan Experience Platform will help sports teams deliver VIP digital experiences that boost fan loyalty and unlock new revenue streams.

Oracle Launches Oracle Utilities Customer to Meter

Oracle Utilities' newest offering combines customer information systems and meter data management systems.

Cloudwords Integrates with Drupal 8

Cloudwords' Drupal 8 integration accelerates translation and localization for multilingual websites.