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May 03, 2017
CRM Featured Articles
Aurea Acquires Jive
01 May 2017
Aurea has acquired social community software provider Jive for $462 million.
Magazine Features
Bots Should Be in Your Contact Center’s Future
28 Apr 2017
The technology emerges as businesses look to artificial intelligence to improve customer service
Viewpoints
The Top 3 Trends Impacting Marketers Right Now
20 Apr 2017
From the convergence of adtech and martech to the rise of people-based marketing, here are today's game changers for marketing pros.
Social Customer Service: How Far Have We Come?
01 Nov 2016
Best-in-class firms using social media to service customers derive some very impressive results. (Featured on SmartCustomerService.com.)
Insight
Advertising Returns to Local TV
28 Apr 2017
Spending on TV advertising is expected to soar, despite the trend to cut the cord
CRM Across the Wire
Salesforce Launches New AppExchange Partner Program
02 May 2017
A new business model, onboarding experience, and technology tools enable developers to build for Salesforce's enterprise apps marketplace.
Clarabridge Launches CX Revolution
01 Apr 2017
New product release offers AI-based Conversational Surveys, Omnichannel Case Management, and CX-Focused Machine Learning. (Featured on SmartCustomerService.com.)
Mark III Systems Launches Cognitive Call Center on IBM Cloud with Watson
02 May 2017
Mark III's Cognitive Call Center help agents identify, filter, analyze, and act on inbound and outbound calls. (Featured on SmartCustomerService.com.)
TeamSupport Expands Chat Solution
02 May 2017
New features enable video, audio, and screen sharing capabilities. (Featured on SmartCustomerService.com.)
MomentFeed Adds Capabilities and Ad Networks to Paid Media Manager
02 May 2017
The newest version ties together Snapchat, Facebook, and Instagram social ad networks for location-centric mobile advertising.
Crowd Connected Launches Enhanced Location Intelligence Platform
02 May 2017
The latest version of Crowd Connected's software includes geo-behavioral segmentation capability.
inMotionNow Launches Online Review for Marketing Email
02 May 2017
inMotionNow's online review feature allows users to post marketing email from their email marketing platform directly into inMotion.