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May 03, 2017

CRM Featured Articles

Aurea Acquires Jive

Aurea has acquired social community software provider Jive for $462 million.

Magazine Features

Bots Should Be in Your Contact Center’s Future

The technology emerges as businesses look to artificial intelligence to improve customer service


The Top 3 Trends Impacting Marketers Right Now

From the convergence of adtech and martech to the rise of people-based marketing, here are today's game changers for marketing pros.

Social Customer Service: How Far Have We Come?

Best-in-class firms using social media to service customers derive some very impressive results. (Featured on


Advertising Returns to Local TV

Spending on TV advertising is expected to soar, despite the trend to cut the cord

CRM Across the Wire

Salesforce Launches New AppExchange Partner Program

A new business model, onboarding experience, and technology tools enable developers to build for Salesforce's enterprise apps marketplace.

Clarabridge Launches CX Revolution

New product release offers AI-based Conversational Surveys, Omnichannel Case Management, and CX-Focused Machine Learning. (Featured on

Mark III Systems Launches Cognitive Call Center on IBM Cloud with Watson

Mark III's Cognitive Call Center help agents identify, filter, analyze, and act on inbound and outbound calls. (Featured on

TeamSupport Expands Chat Solution

New features enable video, audio, and screen sharing capabilities. (Featured on

MomentFeed Adds Capabilities and Ad Networks to Paid Media Manager

The newest version ties together Snapchat, Facebook, and Instagram social ad networks for location-centric mobile advertising.

Crowd Connected Launches Enhanced Location Intelligence Platform

The latest version of Crowd Connected's software includes geo-behavioral segmentation capability.

inMotionNow Launches Online Review for Marketing Email

inMotionNow's online review feature allows users to post marketing email from their email marketing platform directly into inMotion.