CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
May 03, 2017
CRM Featured Articles
Aurea Acquires Jive
Aurea has acquired social community software provider Jive for $462 million.
Bots Should Be in Your Contact Center’s Future
The technology emerges as businesses look to artificial intelligence to improve customer service
The Top 3 Trends Impacting Marketers Right Now
From the convergence of adtech and martech to the rise of people-based marketing, here are today's game changers for marketing pros.
Social Customer Service: How Far Have We Come?
Best-in-class firms using social media to service customers derive some very impressive results. (Featured on SmartCustomerService.com.)
Advertising Returns to Local TV
Spending on TV advertising is expected to soar, despite the trend to cut the cord
CRM Across the Wire
Salesforce Launches New AppExchange Partner Program
A new business model, onboarding experience, and technology tools enable developers to build for Salesforce's enterprise apps marketplace.
Clarabridge Launches CX Revolution
New product release offers AI-based Conversational Surveys, Omnichannel Case Management, and CX-Focused Machine Learning. (Featured on SmartCustomerService.com.)
Mark III Systems Launches Cognitive Call Center on IBM Cloud with Watson
Mark III's Cognitive Call Center help agents identify, filter, analyze, and act on inbound and outbound calls. (Featured on SmartCustomerService.com.)
TeamSupport Expands Chat Solution
New features enable video, audio, and screen sharing capabilities. (Featured on SmartCustomerService.com.)
MomentFeed Adds Capabilities and Ad Networks to Paid Media Manager
The newest version ties together Snapchat, Facebook, and Instagram social ad networks for location-centric mobile advertising.
Crowd Connected Launches Enhanced Location Intelligence Platform
The latest version of Crowd Connected's software includes geo-behavioral segmentation capability.
inMotionNow Launches Online Review for Marketing Email
inMotionNow's online review feature allows users to post marketing email from their email marketing platform directly into inMotion.