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May 01, 2017
CRM Featured Articles
CRM Evolution, Day 2: Defining Customer Engagement, and How to Refine It
Like any relationship, it requires a lot of work.
Oracle Adds Adaptive Intelligent Apps and Chatbots to Its CX Cloud
The features draw on artificial intelligence to drive customer experience.
Tips for Maximizing CRM Investments
It's good to have a powerful CRM system, but one that is useful offers the best payoff
6 Ways to Foster a Deeper Connection with Your Customers
Stepping into their shoes and enlisting them in your efforts are just two of the ways to build a bridge to the people who make your business possible.
The Secret to Successful Outbound Contact Is Sincerity and a Few Small, Logical Steps
Congressional Federal Credit Union's use case shows companies can get outbound customer communications right. (Featured on SmartCustomerService.com.)
CRM Is More Than Just Technology
Businesses can't rely solely on their system vendors to keep their CRM solutions up to date, functional, and otherwise used by employees.
CRM Across the Wire
ConvergeHub Integrates with Google Drive
Users of ConvergeHub can work on documents stored in Google Drive directly from within their CRM systems.
VirtualPBX Launches Desktop Softphone and Salesforce CRM Integration
To complement the release of Dash Plan options, VirtualPBX is also introducing a VirtualPBX Desktop Softphone Salesforce CRM integration.
DNN Announces Liquid Content Channels for Omnichannel Publishing
With Liquid Content, marketers can assemble content and publish it seamlessly to devices, apps, social channels, and websites.
Zilliant Launches Zilliant IQ
Zilliant IQ uses AI and sophisticated predictive models to help users maximize share and profit growth.
Crimson Hexagon Deepens Partnership with Twitter
Crimson Hexagon has expanded its partnership with Twitter to scale social insights across enterprises and advance big data analytics.
ConversationDriver Relaunches as Outbound
Along with the corporate rebranding, Outbound has expanded its line of sales automation tools.