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April 26, 2017

CRM Featured Articles

CRM Evolution Day 1: Personalization Requires Technology and the Human Element

'Customers want to be loyal to you…but we don't necessarily roll out the red carpet and make it easy for them to remain loyal to us,' says an expert on brand advocacy.

Magazine Features

The 2017 CRM Service Elite Customer Companies: NCR Silver

For the mobile POS systems provider, Salesforce LiveMessage exceeds multichannel support expectations


4 Phrases Sales Reps Say—and Sales Leaders Should Hate to Hear

These innocuous-sounding words, uttered by countless reps, can point toward poor sales techniques and bad habits.

It’s Not Just about the Bot

Digital transformation is driving the business interaction environment, but customers want to dictate the communication terms. (Featured on

Pint of View

The Solution Is the Problem Is the Solution

Tools can cause troubles of their own.

CRM Across the Wire

Infusionsoft Launches Propel Marketing Tool

Propel is a mobile marketing solution for organizing customer information.

Frrole Launches Scout Analytics App

Frrole Scout uses advanced AI and machine learning to offer deep consumer intelligence.

InsideView Launches Insights Enterprise for Microsoft Dynamics

Microsoft Dynamics CRM and 365 users can get embedded intelligence within their work environments to accelerate sales and improve data quality.

Engagio Launches Scout ABM Solution

Scout provides complete visibility into company relationships with target accounts.

Microsoft Updates Dynamics 365

Enhancements include an integration with LinkedIn Sales Navigator.

Language I/O Launches LinguistNow Chat App

LinguistNow Chat allows companies to speak to customers in any language over chat.