CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
April 26, 2017
CRM Featured Articles
CRM Evolution Day 1: Personalization Requires Technology and the Human Element
'Customers want to be loyal to you…but we don't necessarily roll out the red carpet and make it easy for them to remain loyal to us,' says an expert on brand advocacy.
The 2017 CRM Service Elite Customer Companies: NCR Silver
For the mobile POS systems provider, Salesforce LiveMessage exceeds multichannel support expectations
4 Phrases Sales Reps Say—and Sales Leaders Should Hate to Hear
These innocuous-sounding words, uttered by countless reps, can point toward poor sales techniques and bad habits.
It’s Not Just about the Bot
Digital transformation is driving the business interaction environment, but customers want to dictate the communication terms. (Featured on SmartCustomerService.com.)
Pint of View
The Solution Is the Problem Is the Solution
Tools can cause troubles of their own.
CRM Across the Wire
Infusionsoft Launches Propel Marketing Tool
Propel is a mobile marketing solution for organizing customer information.
Frrole Launches Scout Analytics App
Frrole Scout uses advanced AI and machine learning to offer deep consumer intelligence.
InsideView Launches Insights Enterprise for Microsoft Dynamics
Microsoft Dynamics CRM and 365 users can get embedded intelligence within their work environments to accelerate sales and improve data quality.
Engagio Launches Scout ABM Solution
Scout provides complete visibility into company relationships with target accounts.
Microsoft Updates Dynamics 365
Enhancements include an integration with LinkedIn Sales Navigator.
Language I/O Launches LinguistNow Chat App
LinguistNow Chat allows companies to speak to customers in any language over chat.