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March 08, 2017
CRM Featured Articles
Pega Adds Desktop Analytics Layer to Its Customer Service Platform
Pegasystems' new AI-powered capabilities pull insight from the solutions agents rely on and identify processes that slow down daily activities. (Featured on SmartCustomerService.com.)
The Three Ts of a Winning Sales Team
Talent acquisition, training, and time management can help sustain a successful sales culture
8 Reasons Why Sales Reps Should Preschedule Cold Calls
Sure, it can be unpleasant. But blocking out time for cold calling, and sticking to it, will make you a more disciplined, focused salesperson.
The Intersection of Customer Service and Social Media
8 mistakes companies make when dealing with customers on social media. (Featured on SmartCustomerService.com.)
The Tipping Point
3 Ways Mobile Messaging Boosts Customer Service
Messaging tools are wildly popular, but that's not the only reason to make them a service option
CRM Across the Wire
Yellowfin Partners with Pitney Bowes to Launch Spectrum Visual Insights
Spectrum Visual Insights blends Yellowfin's business intelligence platform with Pitney Bowes' Spectrum Customer Information Management platform.
Jivox Introduces Neuron Machine Learning Technology
Jivox Neuron helps companies accelerate the personalization of their digital marketing materials at scale.
RedPoint Global Releases Customer Engagement Hub
RedPoint's customer data platform helps companies engage with consumers using their own profiles.
Act-On Launches Adaptive Journeys
Act-On's Adaptive Journeys introduces a predictive engagement engine to help marketers personalize contacts.
Dun & Bradstreet Launches D&B Hoovers
Dun & Bradstreet helps sales and marketers with the launch of the D&B Hoovers sales acceleration platform.