CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 01, 2017

CRM Featured Articles

Twitter Customer Service Direct Messaging Gets a Makeover

Twitter is updating its direct messaging with Custom Profiles, enabling brands to differentiate automated responses from human responses during interactions with customers. (Featured on


Follow the Talent: What Makes a Winning Contact Center Location

As onshoring returns, contact center operators will need to be creative in their site selection to offset higher wages. (Featured on

Reach Difficult B2B Prospects with This 2-Part Approach

Combining unconventional messaging with tenacity can double your contact rate.


SMBs Embrace Social Media Marketing, Study Finds

Social media is the top marketing channel used by small and midsize businesses, and it's only growing, according to BIA/Kelsey

Pint of View

The Internot of Things

Linking machine to machine, separating hype from hope

CRM Across the Wire

BrightEdge Launches ContentIQ And HyperLocal

New site audit and local search capabilities pinpoint opportunities to accelerate organic search revenue and improve content quality and performance.

noHold Releases Next Generation of Albert Chatbot

noHold has launched an updated version of its platform for creating chatbots.

Bright Pattern Integrates with Oracle RightNow

Bright Pattern has integrated its cloud contact center software with Oracle RightNow CRM. (Featured on

Synchronoss Launches Messaging Marketplace Platform

Synchronoss' new messaging platform enables tier-one service providers with advanced messaging and commerce capabilities across platforms.

Voxox Introduces Two-Way Toll-Free Texting for Wholesale Customers

Voxox's Two-way Toll-Free Texting Service is for SMS aggregators and other businesses leveraging high-volume SMS.