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February 15, 2017

CRM Featured Articles

Salesforce Adds Einstein to Service Cloud today launched Service Cloud Einstein, an intelligent customer service platform connected to CRM data across sales, commerce, marketing, and more. (Featured on

For Chipotle Employees, Pay Will Now Be Tied to Customer Service

Chipotle CEO Steve Ells is making good on his promise to improve the company's customer service by implementing a new compensation system for its employees. (Featured on


Don't Fear Governance

The right governance can drive much better customer service experiences. (Featured on

Time to Change Your Rewards Program? Here Are 4 Signs

Declining enrollment is an obvious red flag, but there are other signals that your program needs a refresh.

Case Studies

T-Mobile Sends a Message with Text Support

The "Un-carrier" turns to LivePerson to fuel customer text conversations ahead of industry trends.

Customer Experience

Artificial Intelligence Powers the Future of CX

AI-driven smart services will make all of our customer journeys seamless

CRM Across the Wire Announces SeeSupport for Real-Time, Remote Visual Support

SeeSupport enables support agents to tap into customers' smartphones to troubleshoot problems and work with customers toward a fix. (Featured on

Information Builders Partners with Avnet

Information Builders grows its Analytics Accelerator Program with Avnet partnership.

Repsly Updates Mobile CRM

New capabilities have been added to Time and Mileage Tracker, Mobile Forms, Order Management, and Photo Capture.

Boxever Launches OneView and Engage Products

Boxever OneView and Engage are part of a new product suite targeted at retail and financial services.

Resco Offers Resco Mobile CRM in Microsoft's AppSource

Resco now delivers offline mobility to Microsoft Dynamics 365 users via the AppSource.