CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
January 25, 2017
Digital Transformation: Is Your Organization Getting It Right?
The crucial first step: Know your customers, and what they want.
Launching an Intelligent Contact Center
How best-in-class firms differ from others and how you can turn your company into one. (Featured on SmartCustomerService.com.)
BrightCurrent Energizes Inside Sales Reps with NewVoiceMedia
The clean-power agency takes on more leads with ContactWorld for Sales
4 Big Barriers to an Integrated Customer-Centric Strategy
The key, as always, is data—and how you use it
CRM Across the Wire
Servion Launches 2017 Release of ServCloud
Servion has updated its contact center-as-a-service platform with advanced reporting and predictive analytics. (Featured on SmartCustomerService.com.)
Radius Launches Radius Data Stewardship
Radius' new offering assesses the health of CRM and marketing automation data and recommends improvements.
AcuityAds Launches Self-Serve Programmatic Marketing Platform
The Self-Serve Programmatic Marketing Platform features an enhanced user interface and platform engine improvements.
Infusionsoft Updates Its Product Portfolio
Enhancements include more email and mobile tools.
Relationship One Launches SMS Marketing App
Relationship One's Twilio SMS application helps marketers create and manage high-volume SMS push campaigns through integration with Oracle Marketing Cloud.