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January 25, 2017


Digital Transformation: Is Your Organization Getting It Right?

The crucial first step: Know your customers, and what they want.

Launching an Intelligent Contact Center

How best-in-class firms differ from others and how you can turn your company into one. (Featured on

Case Studies

BrightCurrent Energizes Inside Sales Reps with NewVoiceMedia

The clean-power agency takes on more leads with ContactWorld for Sales

Customer Experience

4 Big Barriers to an Integrated Customer-Centric Strategy

The key, as always, is data—and how you use it

CRM Across the Wire

Servion Launches 2017 Release of ServCloud

Servion has updated its contact center-as-a-service platform with advanced reporting and predictive analytics. (Featured on

Radius Launches Radius Data Stewardship

Radius' new offering assesses the health of CRM and marketing automation data and recommends improvements.

AcuityAds Launches Self-Serve Programmatic Marketing Platform

The Self-Serve Programmatic Marketing Platform features an enhanced user interface and platform engine improvements.

Infusionsoft Updates Its Product Portfolio

Enhancements include more email and mobile tools.

Relationship One Launches SMS Marketing App

Relationship One's Twilio SMS application helps marketers create and manage high-volume SMS push campaigns through integration with Oracle Marketing Cloud.