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January 04, 2017
10 CRM Trends to Watch in 2017
All eyes will be on automation as the lines between humans and machines (and sales, service, and marketing) continue to blur. What else lies ahead?
3 Ways to Ensure a Smooth Loyalty Program Transition
Here's how to make sure you don't miss a beat—and that the changes are for the better.
How to Make 2017 the Year of Exceptional Quality
Quality assurance programs must be improved if customer experiences have any chance of getting better. (Featured on SmartCustomerService.com.)
Did Data Let Us Down?
While data science has tremendous potential to uncover business insights, it is still a new field of endeavor with very few skilled practitioners
CRM Across the Wire
Continuity Programs Launches MyCRMDashboard
MyCRMDashboard is a marketing CRM system for financial lenders.
InMarket Partners with AMI for inBar Beacons
inBar provides on-premises marketing with first-party location data through beacon technologies at restaurants, bars, and other entertainment venues.
Avtex Partners with Genesys
Avtex joins the Genesys value-added reseller network for the Genesys Customer Experience Platform. (Featured on SmartCustomerService.com.)
Vibes Acquires Red Fish Media
The move brings together two mobile and digital marketing powerhouses.
Trumpia Adds Toll-Free Short Code Update
Trumpia adds free to end user short code and updates its opt out reporting.
Satuit Releases Fall 2016 Version of Its CRM
SatuitCRM Fall 2016 improves e-marketing and mobile options.