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January 04, 2017

Magazine Features

10 CRM Trends to Watch in 2017

All eyes will be on automation as the lines between humans and machines (and sales, service, and marketing) continue to blur. What else lies ahead?


3 Ways to Ensure a Smooth Loyalty Program Transition

Here's how to make sure you don't miss a beat—and that the changes are for the better.

How to Make 2017 the Year of Exceptional Quality

Quality assurance programs must be improved if customer experiences have any chance of getting better. (Featured on

Front Office

Did Data Let Us Down?

While data science has tremendous potential to uncover business insights, it is still a new field of endeavor with very few skilled practitioners

CRM Across the Wire

Continuity Programs Launches MyCRMDashboard

MyCRMDashboard is a marketing CRM system for financial lenders.

InMarket Partners with AMI for inBar Beacons

inBar provides on-premises marketing with first-party location data through beacon technologies at restaurants, bars, and other entertainment venues.

Avtex Partners with Genesys

Avtex joins the Genesys value-added reseller network for the Genesys Customer Experience Platform. (Featured on

Vibes Acquires Red Fish Media

The move brings together two mobile and digital marketing powerhouses.

Trumpia Adds Toll-Free Short Code Update

Trumpia adds free to end user short code and updates its opt out reporting.

Satuit Releases Fall 2016 Version of Its CRM

SatuitCRM Fall 2016 improves e-marketing and mobile options.