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December 21, 2016

CRM Featured Articles

Customers Are Ready for Chatbots, Aspect’s Consumer Experience Index Reveals

The 2016 Consumer Experience Index survey conducted by Aspect finds that 44 percent of shoppers prefer to use chatbots rather than speak to a live agent, assuming that the automated assistant is capable of handling the request. (Featured on


Treat Employees The Way You Want Customers Treated

Respected and engaged employees provide better service to customers. (Featured on

11 Ways to Drive Holidays Sales with Email Marketing

It's the most wonderful time of the year for your email campaigns.

Case Studies

JustFab Fashions More Personal Marketing with Sailthru

The digital retailer created more targeted email and web campaigns using the customer retention solution

Customer Experience

Washington Still Fails at Customer Experience

Federal agencies trail the private sector

CRM Across the Wire

Impartner Launches Impartner Locator on the Salesforce AppExchange

Impartner Locator provides deep searchability and visibility for connecting potential customers to partners.

Salesfusion Integrates with Bullhorn CRM

Salesfusion natively integrates with Bullhorn CRM to strengthen relationship-based recruiting.

Avaya Expands Partnership with Tencent

The strategic agreement will leverage Avaya's contact center and unified communications solutions to develop a communications cloud ecosystem. (Featured on

Mobiquity Partners with Insert

Mobiquity will combine its end-to-end mobile services with Insert's automated in-app marketing.

Olark Live Chat Integrates with Front

Olark and Front users can now attach customer conversations to customer records. (Featured on