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October 05, 2016

CRM Featured Articles

Customer Service Week Isn't Just about Customers—It's About Employees, Too

Next week's dedication to customer service is an opportunity for brands to treat customers to surprises, perks, and other engagements, but it should be about employee appreciation as well. (Featured on

Magazine Features

Create an Addictive Mobile Application

Today's short-attention-spanned mobile users are likely to abandon a mobile app, but there are ways to keep them hooked


10 Tips for Engaging Customers

Better customer engagement with contact center agents leads to increased loyalty and retention. (Featured on

Front Office

Vying for Customer Trust Has Reshaped Business Relationships

Trust in business grew from 48 percent in 2015 to 53 percent in 2016

CRM Across the Wire

Xactly Integrates with Salesforce

The integration seamlessly connects Xactly and Salesforce data and features through the Xactly Connect Open Platform.

Five9 Releases Salesforce Lightning Open CTI Integration

Five9's Salesforce integration delivers agent empowerment with omnichannel and advanced analytics. (Featured on

HappyOrNot Releases Real-Time Alerts Feature

HappyOrNot's Real Time Alerts helps companies fix customer service issues fast.

Thinkfast CRM Partners with Gravity Software

The partnership allows Thinkfast CRM to implement Gravity's accounting solution.

Xactly Unveils Open API Platform

Users can now unlock their sales performance management within their business applications.

SaleCycle Launches on Google Tag Manager

Behavioral marketing company SaleCycle has been included in the tag template container of Google Tag Manager