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July 18, 2016

CRM Featured Articles

Mindtree Releases Decision Moments

The platform aims to help customer-facing professionals mine data for stronger business insights.

Sitecore and Microsoft Announce Expanded Partnership

The extended alliance will see enhancements to Sitecore's offerings for Microsoft Azure.


Customer Service Defines Customer Experience

Offering an omnichannel experience is the next step to ensure your customer service is excellent. (Featured on

Why Traditional CRM Systems Don’t Cut It for the Consumer Packaged Goods Market

Field B2B sales reps in the CPG market have to move, think, and act fast, and they need a mobile-first commerce platform to keep up.

Case Studies

Pantheon Is on a Retargeting Roll with AdRoll

The Web site management platform lowers retargeting costs and increases click-through rates

Reality Check

The CRM Technology Sandwich

Don't forget to fill it with people and process!

CRM Across the Wire

Inbenta Launches Chatbot Development Platform

Inbenta's Chatbot Development Platform enables businesses to deploy artificial intelligence customer support for Web sites, Facebook Messenger, and Skype. (Featured on

Enghouse Previews CCSP 7.2

Enghouse Interactive's CCSP 7.2 brings enhanced usability, Gadget API integration, and a connector for Skype for Business. (Featured on

Nexmo Partners with Amazon Web Services

Nexmo is working with AWS for SMS message delivery via Amazon Simple Notification Service.

Voci Partners with TopBox

Voci and TopBox have teamed up to provide voice-based root cause analysis of contact center interactions. (Featured on

Sionic Mobile Now Supports iBeacons

Sionic Mobile enhances ION Loyalty for small businesses with iBeacons that digitally greet customers and offer them one-tap checkouts.

Trapit Launches App for Microsoft Dynamics CRM

Trapit for Microsoft Dynamics CRM to put social selling at the heart of the platform.

Neustar Partners with DISH Media Sales

Neustar data analytics enhances DISH targeting precision and campaign measurement accuracy.