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May 18, 2016
8 Service Mistakes That Will Annoy Your Clients
And here's how to use your CRM system to help avoid them.
You Need Knowledge Management in Your Contact Center
Knowledge management helps contact center agents find information quicker, speeding customer responsiveness. (Featured on SmartCustomerService.com.)
Ways to Amplify Your Social Media ROI
Organizations must link social media marketing to larger business objectives
Voice of the Customer
How to Sell Customer Experience to a Tough Crowd: Your Colleagues
With CX initiatives, you have to tangibly prove value
CRM Across the Wire
Birst Enhances Embedded Analytics
Birst adds embedded analytics in networked business intelligence solution set.
SureFire Social Adds to SurePulse
SurePulse enables small businesses to control marketing activities and evaluate ROI with one platform.
Wipro Partners with Xactly
Wipro and Xactly are pairing up to create cloud-based solutions to help companies with sales performance management.
Eptica Partners with SpiceCSM
The partnership between Eptica and SpiceCSM enables companies to deploy end-to-end customer engagement hubs.