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May 18, 2016


8 Service Mistakes That Will Annoy Your Clients

And here's how to use your CRM system to help avoid them.

You Need Knowledge Management in Your Contact Center

Knowledge management helps contact center agents find information quicker, speeding customer responsiveness. (Featured on


Ways to Amplify Your Social Media ROI

Organizations must link social media marketing to larger business objectives

Voice of the Customer

How to Sell Customer Experience to a Tough Crowd: Your Colleagues

With CX initiatives, you have to tangibly prove value

CRM Across the Wire

Birst Enhances Embedded Analytics

Birst adds embedded analytics in networked business intelligence solution set.

SureFire Social Adds to SurePulse

SurePulse enables small businesses to control marketing activities and evaluate ROI with one platform.

Wipro Partners with Xactly

Wipro and Xactly are pairing up to create cloud-based solutions to help companies with sales performance management.

Eptica Partners with SpiceCSM

The partnership between Eptica and SpiceCSM enables companies to deploy end-to-end customer engagement hubs.