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February 10, 2016
CRM Featured Articles
Speech Analytics Vendor Voci Partners with Phone Service Provider Vaspian
The partnership aims to deliver speech analysis speech-to-text solutions to small and medium-size businesses.
BrightFunnel Launches Account-Based Marketing Analytics
The new solution lets users compare their account-based marketing efforts to more traditional marketing approaches.
ALL IN ALL IS ALL WE ARE: Gen X Experiences Middle Age
Squeezed between the Boomers and the Millennials, Gen Xers face the dual responsibilities of caring for aging parents and their own children.
Are You There Yet? How to Road-Trip with Your Customers
Customer success and support professionals can improve the customer journey, helping collect, navigate, and share vital customer data from multiple applications across their organizations. (Featured on SmartCustomerService.com.)
5 Ways to Fix Sales in High-Tech Companies
Firms need to focus on keeping their best people, updating their technology, and having it all work together.
Voice of the Customer
Survey Fatigue: Let’s Take the Onus off of Customers
Companies should find fresh ways—online communities, analytics, ?journey mapping—to gather customer intelligence.
CRM Across the Wire
NICE Introduces Total Voice of the Customer
NICE's latest VOC solution maps emotional expression to observed behaviors. (Featured on SmartCustomerService.com.)
SpringCM Given Platinum Status in Salesforce.com Partner Program
The Platinum Partner designation recognizes the growth of SpringCM apps in the Salesforce.com ecosystem.
Fuzzy Logix Introduces DB Lytix on Teradata Cloud
Fuzzy Logix's flagship data analytics product, DB Lytix, is now available on Teradata Cloud.
Avaya Launches Hybrid Midmarket Cloud Solutions
Avaya launched the Avaya Midmarket Cloud, containing the Powered by Avaya IP Office and OnAvaya-Google Cloud Platform solutions. (Featured on SmartCustomerService.com.)