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February 10, 2016

CRM Featured Articles

Speech Analytics Vendor Voci Partners with Phone Service Provider Vaspian

The partnership aims to deliver speech analysis speech-to-text solutions to small and medium-size businesses.

BrightFunnel Launches Account-Based Marketing Analytics

The new solution lets users compare their account-based marketing efforts to more traditional marketing approaches.

Magazine Features

ALL IN ALL IS ALL WE ARE: Gen X Experiences Middle Age

Squeezed between the Boomers and the Millennials, Gen Xers face the dual responsibilities of caring for aging parents and their own children.


Are You There Yet? How to Road-Trip with Your Customers

Customer success and support professionals can improve the customer journey, helping collect, navigate, and share vital customer data from multiple applications across their organizations. (Featured on

5 Ways to Fix Sales in High-Tech Companies

Firms need to focus on keeping their best people, updating their technology, and having it all work together.

Voice of the Customer

Survey Fatigue: Let’s Take the Onus off of Customers

Companies should find fresh ways—online communities, analytics, ?journey mapping—to gather customer intelligence.

CRM Across the Wire

NICE Introduces Total Voice of the Customer

NICE's latest VOC solution maps emotional expression to observed behaviors. (Featured on

SpringCM Given Platinum Status in Partner Program

The Platinum Partner designation recognizes the growth of SpringCM apps in the ecosystem.

Fuzzy Logix Introduces DB Lytix on Teradata Cloud

Fuzzy Logix's flagship data analytics product, DB Lytix, is now available on Teradata Cloud.

Avaya Launches Hybrid Midmarket Cloud Solutions

Avaya launched the Avaya Midmarket Cloud, containing the Powered by Avaya IP Office and OnAvaya-Google Cloud Platform solutions. (Featured on