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November 04, 2015

CRM Featured Articles

Genesys Launches AppFoundry, a Customer Service App Marketplace

AppFoundry will be the only enterprise marketplace "focused 100 percent on service solutions." (Featured on

Magazine Features

Third-Party Power: The Rise of the B2B App Store

How software development partners are shaping the future of CRM


How Not to Miss Out on Creating Loyalty

Four tips to turn customer service interactions into opportunities to build your brand and create loyal customers. (Featured on

How to Leverage CRM to Build a Killer Sales Team

Get your reps up to speed on your system, then get them to actually use it—every day.

Scouting Report

Speech Analytics Is Important to Your Future

Analyzing what your customers say to agents can have huge operational benefits across an enterprise

CRM Across the Wire

Endurance International to Acquire Constant Contact

The $1.1 billion deal brings together two marketing technology providers.

Sprinklr Acquires Booshaka to Enhance Audience Management

Advanced audience technology will help brands deliver more targeted, meaningful, and personalized customer experiences.

Touchpoint Dashboard Adds Customer Journey Management

New features to transform maps from static to dynamic documents.

NICE Releases Adaptive WFO

Adaptive WFO enables companies to create personalized customer experiences based on agent personas. (Featured on

Tongal Selected as Facebook Marketing Partner for Content Marketing

Video marketing content creator expands with Facebook's distribution assets.

HCL Acquires PowerObjects

With its acquisition of PowerObjects, HCL gains a foothold in the CRM market.