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March 04, 2015
CRM Featured Articles
Autopilot’s Multichannel Marketing Platform Promises to Fill Key Market Gap
The solution is for customers that have ‘outgrown MailChimp, but are not yet ready for Marketo.'
Ifbyphone Becomes DialogTech
Company rebranding reflects a greater market change around voice communications.
The 2015 CRM Service Leaders: Customer Case Management
Improve Your Customer Experience by Reinventing Your IVR
Are you making customer service too difficult? Interactive voice response systems can be retooled to meet changing caller expectations. (Featured on SmartCustomerService.com.)
6 Ways Big Data Could Damage Your Business—and What to Do About It
Listening to your gut instinct is no longer enough.
Required Reading: Brand Differentiation Is the Best 'Brand Aid'
To improve their market position, brands need to stand out.
CRM Across the Wire
200,000 Consumers Sign Petition Against Robocalls
Consumers Union has started a campaign demanding that phone companies offer free call-blocking solutions to customers.
Coveo Launches New and Updated Enterprise Search Connectors
Connectors for Microsoft Dynamics CRM, Oracle Knowledge, Lithium, YouTube help customer support organizations scale call center operations and increase case deflection
SAP to Launch hybris Marketing Solution for Telcos
SAP will enhance SAP hybris Marketing with telco-specific contextual marketing.
PerfectLeads Launches As a Sales Prospecting Tool
Data scientists launch PerfectLeads, a tool for identifying business prospects using artificial intelligence and big data.