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March 04, 2015

CRM Featured Articles

Autopilot’s Multichannel Marketing Platform Promises to Fill Key Market Gap

The solution is for customers that have ‘outgrown MailChimp, but are not yet ready for Marketo.'

Ifbyphone Becomes DialogTech

Company rebranding reflects a greater market change around voice communications.

Magazine Features

The 2015 CRM Service Leaders: Customer Case Management


Improve Your Customer Experience by Reinventing Your IVR

Are you making customer service too difficult? Interactive voice response systems can be retooled to meet changing caller expectations. (Featured on

6 Ways Big Data Could Damage Your Business—and What to Do About It

Listening to your gut instinct is no longer enough.


Required Reading: Brand Differentiation Is the Best 'Brand Aid'

To improve their market position, brands need to stand out.

CRM Across the Wire

200,000 Consumers Sign Petition Against Robocalls

Consumers Union has started a campaign demanding that phone companies offer free call-blocking solutions to customers.

Coveo Launches New and Updated Enterprise Search Connectors

Connectors for Microsoft Dynamics CRM, Oracle Knowledge, Lithium, YouTube help customer support organizations scale call center operations and increase case deflection

SAP to Launch hybris Marketing Solution for Telcos

SAP will enhance SAP hybris Marketing with telco-specific contextual marketing.

PerfectLeads Launches As a Sales Prospecting Tool

Data scientists launch PerfectLeads, a tool for identifying business prospects using artificial intelligence and big data.