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November 19, 2014


Reaching Millennial Customers This Holiday Season

A multichannel strategy trumps low prices and promotions to snag this elusive audience. (Featured on

Sluggish Information Flow Is Behind Many Customer Service Issues

Forrester survey finds customer-facing employees see a larger gap in communication than managers do.

Case Studies

CRM Yields New Efficiencies for City Harvest

The food rescue organization broadens its reach with Microsoft Dynamics.

Customer Experience

How to Create Meaningful Customer Experiences

Tap into the power of purpose, empathy, and memories.

CRM Across the Wire

Campaign Monitor Acquires Online Survey Vendor GetFeedback

The acquisition accelerates Campaign Monitor's growth in the $5 billion market for email marketing and online survey applications

Optimizely Expands to Mobile Apps

Optimizely now powers connected customer experiences across the Web and now mobile apps.

Cloudwords Integrates with Oracle's WebCenter Sites and WebCenter Content

Cloudwords' native integration with Oracle's user engagement platforms simplifies translation of content for multilingual audiences.

Expert System Extends the Cogito API

Expert System API series powers "human-like" comprehension and context across massive stores of unstructured data.

NICE Joins the FIDO Alliance

NICE brings real-time voice authentication expertise to the Fast IDentity Online Alliance. (Featured on