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August 18, 2014
CRM Featured Articles
So Why Aren't You Using Social Media for Customer Service?
Even if you don't have a social media presence, your customers do. Meet them at least halfway. (Featured on SmartCustomerService.com.)
Pursway Connect Helps Marketers Expand Their Audience
Pursway's new tool connects brands to customers' 'real-life' social circles.
Pair Live Chat with Helpdesk/CRM Software
Combining the two can unlock both solutions' full potential.
How to Master the Mobile Mind Shift
It's all about adding utility to mobile moments.
Customer Experience Management Is on the Road to Maturity
Companies that lag behind must move from 'fluff' to 'tough.'
CRM Across the Wire
Rouse Social Launches Brand Pages
Rouse Brand Pages aggregate social media content from celebrities and brands.
Innovest Launches Innovest CRM
Innovest CRM is integrated with InnoTrust and Microsoft Dynamics.
LeadiD Adds Consumer Intelligence Applications
Expanded AppMarketplace features apps for scoring leads based on particular behaviors.
BT Wholesale and Avaya Partner to Launch Cloud Solutions
Avaya's unified communications and contact center solutions are now available in the cloud through BT Wholesale. (Featured on SpeechTechMag.com.)