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August 18, 2014

CRM Featured Articles

So Why Aren't You Using Social Media for Customer Service?

Even if you don't have a social media presence, your customers do. Meet them at least halfway. (Featured on

Pursway Connect Helps Marketers Expand Their Audience

Pursway's new tool connects brands to customers' 'real-life' social circles.


Pair Live Chat with Helpdesk/CRM Software

Combining the two can unlock both solutions' full potential.


How to Master the Mobile Mind Shift

It's all about adding utility to mobile moments.

Customer Experience

Customer Experience Management Is on the Road to Maturity

Companies that lag behind must move from 'fluff' to 'tough.'

CRM Across the Wire

Rouse Social Launches Brand Pages

Rouse Brand Pages aggregate social media content from celebrities and brands.

Innovest Launches Innovest CRM

Innovest CRM is integrated with InnoTrust and Microsoft Dynamics.

LeadiD Adds Consumer Intelligence Applications

Expanded AppMarketplace features apps for scoring leads based on particular behaviors.

BT Wholesale and Avaya Partner to Launch Cloud Solutions

Avaya's unified communications and contact center solutions are now available in the cloud through BT Wholesale. (Featured on