CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

July 21, 2014

CRM Featured Articles

Poor Customer Service Costs Americans More Than $100 Billion Annually

Do you hate wasting time on bad customer service when you're on the clock? So will your company, which stands to lose $900 per employee in lost productivity. (Featured on

Lyris Launches Three Digital Marketing Apps for Its Customer Communications Platform

The mini apps are built to connect and extend Lyris capabilities across the enterprise.

Oracle Announces LinkedIn Support, Touts Key Updates to Social and Marketing Clouds

At its Marketing Cloud Interact event, Oracle lays out its plans for leveraging LinkedIn as a marketing tool.

Magazine Features

4 Ways to Master Omnichannel Selling

Salespeople must track the customer journey across multiple channels and be more collaborative than ever.


Innovation Drives Workforce Optimization Adoption

Back-office WFO has the potential to deliver on unfulfilled promises of business process management. (Featured on

The Impact of the Mobile Boom on Data-Driven Marketing

Tips for capitalizing on a treasure trove of information.

Customer Experience

Forging the Next CRM Frontier

Integrated technologies hold great promise for the future of CRM.

CRM Across the Wire

Sales Performance International Launches Sales Enablement Platform

EnablePro's sales playbooks ensure methodology adoption and effective sales execution.

PossibleNOW Launches MyPreferences Campaign Email Marketing Personalization Platform

The MyPreferences Campaign customer personalization platform empowers companies to tailor communications to recipients' needs.

Medallia Releases Medallia for Salesforce

Medallia's new cloud-based customer experience management app is now available of the Salesforce1 AppExchange.