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June 18, 2014
CRM Tops Planned Spending List for 2014–2015
Knowledge management and analytics are also projected to garner high adoption rates. (Featured on SmartCustomerService.com.)
The Upside to Shopping Cart Abandonment
Use analytics to determine the best e-commerce strategies.
Social Networking Offers Increased Agility
Research suggest the need for a smarter combination of enterprise social networking tools.
Varsity Sales Squad Racks Up Points with LevelEleven App
Contest app helps increase sales and encourage best practices for cheerleading apparel company.
CRM Across the Wire
PeopleLinx Integrates Social Selling with Salesforce
Enterprises can now combine CRM with PeopleLinx's social marketing and sales platform.
Paytronix Launches EXPRESS Pilots Loyalty Program for Large Multi-Unit Chains
New program helps restaurant and retail chains get up and running with POS-integrated customer rewards programs.
Salesforce.com Delivers the Next Generation of Desk.com
With a new intelligent agent console, mobile app, and reporting engine, small businesses can now deliver customer service anytime, anywhere.
Attensity Releases Attensity Q Analytics Solution
Attensity Q lets companies view trending information through real-time data streams.