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June 11, 2014

CRM Featured Articles

C9 Launches OppScore to Drive Sales Forecast Efficiency

The tool promises to make close rate predictions with 80 percent accuracy.

Pegasystems Releases Customer Process Manager for Insurance

PCMI enables insurers to deliver consistent customer service across channels.


The High Cost of Short Calls—and Why That's Changing

Savvy carriers have developed ways to transform call centers from resource hogs into profit centers, all without gouging customers. (Featured on

Automate Your Processes to Increase Your Competitive Edge

Today's marketing and sales automation tools bring measurable results.

Case Studies

SugarCRM Maximizes Efficiency for RedGlaze Network of Companies

The management platform builds strong results across the workforce of a diverse architectural and engineering group.

Reality Check

A Case for Sales Coaching

When time is short, technology may have the solution.

CRM Across the Wire

NICE Launches Customer Journey Optimization

NICE Customer Journey Optimization helps companies understand how and why customers are interacting with them across different channels and touch points.

Mindshare and Empathica Become InMoment and Introduce the Experience Hub

InMoment's new Experience Hub leverages customer experience data to help companies steer business decisions.

3CLogic Announces Integration with Zendesk

The integration of 3CLogic's cloud-based contact center solution with Zendesk's customer service platform is expected to enhance the business processes for customers in the contact center space.

Freshdesk Launches MobiHelp for Android

MobiHelp will power in-app customer support.

GoldMine Releases New Android Solution

Goldmine Mobile for Android lets more smartphone users manage contacts from anywhere.

Extole Unveils Updated Referral Marketing Platform

Extole's new platform lets brand marketers create, manage, and measure referral campaigns.