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June 04, 2014
CRM Featured Articles
Interactive Intelligence Debuts PureCloud Platform for Contact Centers
Additional service modules include unified communications, social customer service, and corporate directory. (Featured on SmartCustomerService.com.)
Which IVR Design Is Right for You?
Consider your company's level of complexity and demands when choosing between phone tree and conversational designs. (This story was originally published in the Summer 2014 issue of Speech Technology magazine.)
6 Keys to Great B2B Customer Service
Underestimating the importance of customer service in a B2B setting is one of the gravest mistakes, and one that is made far too often. (Featured on SmartCustomerService.com.)
CRM + Customer Service = Long-Term Results
Four steps for improving the front-line retail experience through back-end data.
The Tipping Point
Using CRM to Create Real Relationships
Understand to be understood.
CRM Across the Wire
Agile CRM Announces Beta Release of Shopify App
New Shopify plugin targets eCommerce companies with complete sales and marketing suite.
Microsoft Updates Dynamics CRM
Microsoft's latest Dynamics CRM release combines new marketing, social listening, and customer care capabilities with the power of productivity.
Lead Liaison to Offer Text Messaging Automation via Twilio
Automated text messaging via Twilio creates new possibilities for responsive marketing.
TreeHouse Introduces Reporting Enhancements to Marketing View
The enhanced TreeHouse Marketing View solution provides greater visibility into email campaign performance.