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May 12, 2014
CRM Featured Articles
Don't Fear the Multichannel: How to Reach Your Customers Where They Are
The 'build it and they will come' rule has been thrown out of the playbook. Follow your customers and find your fit in the multichannel world. (Featured on SmartCustomerService.com.)
InContact Acquires Workforce Optimization Provider Uptivity to Launch WFO into the Cloud
Once integrated, the single unified solution will cater to the "underserved" midsize WFO market.
The Evolution of the MBA
What business schools are doing to better prepare your future employees.
CRM Technology as a Business Planning Tool
Sharing essential information is key to meeting customer demands.
Smarter Automated Processes Can Enable Contact Centers to Lower Costs and Improve Service
Disconnected data can spell disaster for a contact center. However, in many cases, it's possible to create a single, user-friendly automated interface that brings together relevant information from discrete sources. (Featured on SmartCustomerService.com.)
Use Desktop Analytics to Improve Your Servicing Environment
Adoption of these solutions is poised to take off over the next few years.
CRM Across the Wire
LiveLOOK Expands Product Portfolio with Click-to-Call
Click-to-Call adds to LiveLook's portfolio of instant customer service tools.
Where2GetIt Acquires Brandify
The acquisition of Brandify increases Where2GetIt's local digital marketing capabilities.
Swiftpage Releases Act! 16.1
Swiftpage's Act! 16.1 is a fully integrated marketing application with an embedded emarketing service.
AireSpring Releases AireContact Cloud-Based Contact Center Solution
AireSpring's AireContact is an end-to-end managed inbound and outbound contact center solution.
8x8 and KnoahSoft Partner on Cloud-Based Contact Center Quality Management Solution
Together, KnoahSoft and 8x8 provide knowledge and data necessary to optimize call center staff performance.