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May 12, 2014

CRM Featured Articles

Don't Fear the Multichannel: How to Reach Your Customers Where They Are

The 'build it and they will come' rule has been thrown out of the playbook. Follow your customers and find your fit in the multichannel world. (Featured on

InContact Acquires Workforce Optimization Provider Uptivity to Launch WFO into the Cloud

Once integrated, the single unified solution will cater to the "underserved" midsize WFO market.

Magazine Features

The Evolution of the MBA

What business schools are doing to better prepare your future employees.


CRM Technology as a Business Planning Tool

Sharing essential information is key to meeting customer demands.

Smarter Automated Processes Can Enable Contact Centers to Lower Costs and Improve Service

Disconnected data can spell disaster for a contact center. However, in many cases, it's possible to create a single, user-friendly automated interface that brings together relevant information from discrete sources. (Featured on

Scouting Report

Use Desktop Analytics to Improve Your Servicing Environment

Adoption of these solutions is poised to take off over the next few years.

CRM Across the Wire

LiveLOOK Expands Product Portfolio with Click-to-Call

Click-to-Call adds to LiveLook's portfolio of instant customer service tools.

Where2GetIt Acquires Brandify

The acquisition of Brandify increases Where2GetIt's local digital marketing capabilities.

Swiftpage Releases Act! 16.1

Swiftpage's Act! 16.1 is a fully integrated marketing application with an embedded emarketing service.

AireSpring Releases AireContact Cloud-Based Contact Center Solution

AireSpring's AireContact is an end-to-end managed inbound and outbound contact center solution.

8x8 and KnoahSoft Partner on Cloud-Based Contact Center Quality Management Solution

Together, KnoahSoft and 8x8 provide knowledge and data necessary to optimize call center staff performance.