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May 07, 2014

CRM Featured Articles

ExactTarget's Social Studio Combines Features of Radian6 and Buddy Media

New social interface is part of's Exact Target Marketing Cloud.

Oracle's Mark Hurd Talks Integration at Official Marketing Cloud Unveiling

The new platform promises to tie together all of Oracle's recent acquisitions.

Commence Previews Customer Portal App

New app lets customers browse FAQs, submit service tickets, and query knowledge bases right from a company's Web site.

Magazine Features

The New Roles of Customer Service Outsourcers

Labor rates are no longer the main concern as companies consider outsourcing their contact centers.


Speech Analytics in the Cloud: The Power to Act, the Insights to Transform

Millions of dollars are spent on calls that don't result in closed sales. Speech analytics may prevent you from leaving money on the table. (Featured on

Stitching Together Customer Data Is a Bad Fit in Omnichannel Retail

Without a single, unified record, customer experience will be compromised.

Front Office

4 CRM Data Trends to Address

To collect valuable insight, organizations must tackle a few emerging data trends.

CRM Across the Wire

Sprinklr Partners with Thismoment to Bring Brands Integrated Management of Social Content

Partnership integrates user-generated content and experience management capabilities into social relationship infrastructure.

Mitel Launches Cloud-Based MiContact Center Live Service

Mitel's MiContact Center Live offers WebRTC and social media support via a cloud model. (Featured on

Mindmatrix Expands Platform with Mobile Capabilities

Mindmatrix has added mobile text messaging to its marketing automation and sales enablement platform.

Avaya Introduces Avaya Contact Center Select

Avaya Contact Center Select is the latest addition to Avaya's contact center solutions for midsized businesses. (Featured on

Savo Introduces Savo Inspire, a Digital Postcard App

Savo Inspire allows marketers to create multimedia communications that average six times higher open rates.