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May 07, 2014
CRM Featured Articles
ExactTarget's Social Studio Combines Features of Radian6 and Buddy Media
New social interface is part of Salesforce.com's Exact Target Marketing Cloud.
Oracle's Mark Hurd Talks Integration at Official Marketing Cloud Unveiling
The new platform promises to tie together all of Oracle's recent acquisitions.
Commence Previews Customer Portal App
New app lets customers browse FAQs, submit service tickets, and query knowledge bases right from a company's Web site.
The New Roles of Customer Service Outsourcers
Labor rates are no longer the main concern as companies consider outsourcing their contact centers.
Speech Analytics in the Cloud: The Power to Act, the Insights to Transform
Millions of dollars are spent on calls that don't result in closed sales. Speech analytics may prevent you from leaving money on the table. (Featured on SmartCustomerService.com.)
Stitching Together Customer Data Is a Bad Fit in Omnichannel Retail
Without a single, unified record, customer experience will be compromised.
4 CRM Data Trends to Address
To collect valuable insight, organizations must tackle a few emerging data trends.
CRM Across the Wire
Sprinklr Partners with Thismoment to Bring Brands Integrated Management of Social Content
Partnership integrates user-generated content and experience management capabilities into social relationship infrastructure.
Mitel Launches Cloud-Based MiContact Center Live Service
Mitel's MiContact Center Live offers WebRTC and social media support via a cloud model. (Featured on SpeechTechMag.com.)
Mindmatrix Expands Platform with Mobile Capabilities
Mindmatrix has added mobile text messaging to its marketing automation and sales enablement platform.
Avaya Introduces Avaya Contact Center Select
Avaya Contact Center Select is the latest addition to Avaya's contact center solutions for midsized businesses. (Featured on SmartCustomerService.com.)
Savo Introduces Savo Inspire, a Digital Postcard App
Savo Inspire allows marketers to create multimedia communications that average six times higher open rates.