CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 05, 2014

CRM Featured Articles

Call Center Flubs and Failures

Are you wearing blinders when it comes to your company's contact center? (Featured on

SugarCon Day 2: CRM for the Customer and the Employee

How to align CRM so it meets the needs of both.

Magazine Features

The New Roles of Customer Service Outsourcers

Labor rates are no longer the main concern as companies consider outsourcing their contact centers.


In the Age of the Customer, Service and Engagement Will Define the Brand

Customer service is becoming the next brand differentiator.

Front Office

4 CRM Data Trends to Address

To collect valuable insight, organizations must tackle a few emerging data trends.

CRM Across the Wire

Avaya Introduces Avaya Contact Center Select

Avaya Contact Center Select is the latest addition to Avaya's contact center solutions for midsized businesses. (Featured on

Mindmatrix Expands Platform with Mobile Capabilities

Mindmatrix has added mobile text messaging to its marketing automation and sales enablement platform.

TouchCommerce Launches TouchConnect for Contact Centers

TouchCommerce's new TouchConnect solution is designed to accelerate consumer adoption of customer self-service,

Verint Introduces Business Impact Solution for Branch Sales Effectiveness

Verint Branch Sales Effectiveness will help financial institutions optimize customer engagement by helping improve productivity and Increase Revenue

Melissa Data Partners with Scribe Software to Enhance Data Migration with Data Quality Services

Partnership extends the value of intelligent customer data, delivering integration across the enterprise