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April 09, 2014

CRM Featured Articles

3CLogic Brings Enhanced Analytics to the Contact Center

Product release also includes self-service scripting capabilities. Realigns Around Six Industries

Salesforce's new industries strategy will focus on delivering solutions for key verticals.

Magazine Features

3 Reasons to Boost Your Contact Center's Strategic Value

Today's solutions are lower in cost, offer predictive capabilities, and require less technical know-how to operate.


Empower Customer-Facing Employees to Engage Customers

These front-line employees are your brand. Are you giving them the tools they need to develop customer loyalty? (Featured on

The 5 Easiest Ways to Fail with Gamification

Use the right motivators for maximum success.

The Tipping Point

The (Priceless) Value of Trust

Building customer relationships one insight, one interaction, and one experience at a time.

CRM Across the Wire

Ramius Releases Recollective Baseline Online Community Surveying Tool

Ramius' free Recollective Baseline service lets anyone conduct qualitative research.

Invoca Releases Invoca Signal

Invoca Signal brings marketing automation capabilities to inbound phone calls.

Verve Mobile and RetailNext Partner

The partnership between Verve and RetailNext harnesses the combined power of mobile location-based targeting with in-store analytics.

SugarCRM and Marketo Partner

CRM, marketing automation integration aligns demand generation with key sales activities

Clarabridge Acquires Market Metrix

Its acquisition of Market Metrix provides Clarabridge with enterprise feedback management, case management, and operational analytics.