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February 19, 2014

CRM Featured Articles

Pie Digital Launches TotalTechHero Support App for Home Networks

With Pie's TotalTechHero, service providers can troubleshoot and fix networking and device issues with the customer via the cloud.


Improving the Outlook for Renewal Sales Reps

Why CRM isn't enough to maximize recurring revenue.

Case Studies

Toyota Targets Its Social Media Campaign with Social Syndication Hub

SimpleFeed's predictive publishing capabilities deliver a 53 percent lift in engagement

The Tipping Point

Surviving and Thriving in a Switching Economy

Five tips for retaining customers.

CRM Across the Wire

Lead Liaison Releases Social Append

Lead Liaison's Social Append feature allows marketers to integrate relevant information via social networking sites.

ShoreTel Releases New Integrations

ShoreTel for Salesforce and ShoreTel Sky for Salesforce, integrating applications and the ShoreTel phone systems, ShoreTel Workgroups, and ShoreTel Sky Contact Center.