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January 08, 2014

CRM Featured Articles

Verint to Acquire Kana Software for $514M

The deal expands Verint's cross-selling opportunities within the customer service market.

Magazine Features

Gamification Comes to the Contact Center

Game techniques keep agents happy, engaged, and better equipped to handle interactions.


Why Rebates Alone Don't Guarantee Brand Loyalty

Build meaningful consumer connections with superior overall experiences.

Reality Check

Data Drives Metrics

Gain a clear understanding of the state of your sales pipeline

CRM Across the Wire

Convergys Will Acquire Stream for $820 Million

The deal brings together two powerful contact center services outsourcing firms with global operations.

Uptivity Adds Gamification to Its Discover WFO Suite

Leadership can apply game achievements to the contact center to motivate agents.

Unify Enhances OpenScape Contact Center Suite

The new OpenScape system features new analytics, tighter social media integration, and mobility offerings.