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December 04, 2013

CRM Featured Articles

Online and Mobile Sales Surge Amid Disappointing Black Friday Numbers

Consumers spent $1.7 billion less over the weekend than they did last year, but online and mobile sales grew by 15 percent.

Cirrus Insight Launches Mobile App to Bring into Inbox

Users can perform functions while checking email on the go.

Mindtouch Releases GeniusLink Universal Knowledge Connector

The expanded GeniusLink knowledge base offering connects to most CRM tools.

Experian Releases QAS Email Validation

Enhanced QAS Email now available to improve deliverability across email marketing and operational programs.

Magazine Features

New Year, New Strategies

At the change of years, CRM welcomes new social, mobile, and gamification trends.


Pair CRM and Sales Proposal Software for Continuing Sales Success

Today's sales tools build relationships and revenue too.

Front Office

CRM—What Lies Ahead in 2014?

We'll likely see mobile technology deployments accelerate pretty rapidly during the next few years.

CRM Across the Wire

Genesys Acquires Brazilian WFO Provider Voran Tecnologia

The acquisition brings workforce optimization, quality monitoring, and home-based agent monitoring to Genesys Prime offerings.