CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 04, 2013

CRM Featured Articles

Obamacare Web Site Failure Stresses Government Call Centers

When one channel fails, the onus of delivering a good customer experience can fall on call centers, but can they deliver? (Featured on

Salesforce Announces Private AppExchange

Companies can customize app offerings for employees with the new Salesforce Private AppExchange cloud platform.

ForeSee Introduces cx360 Platform for Multichannel Customer Experiences

Multichannel customer experience analytics in ForeSee cx360 provide visibility and benchmarking across touch points.

Verint Enters Voice Biometrics Market with Victrio Acquisition

Victrio brings to Verint solutions to mitigate fraud using passive voiceprint enrollment. (Reported by

SAP Delivers Big Data-Enabled Applications to Engage with Customers

Five new applications from SAP provide customer engagement intelligence and fraud management on the SAP HANA platform.

Magazine Features

Customer Support: Keeping Up with the Digital Migration

The phone is losing ground as a leading communication channel. Can you meet customers where they're going?


Three Tips for Surpassing Customer Expectations

Turn connected customers into brand advocates.

Speech Analytics: Post-Call Versus Real Time

Speech analytics gives companies the power to alter the outcome of a call. Although these applications are still immature, their potential is great. (Reported on

Front Office

Preparing for the Omnichannel Environment

In a world where so much attention is placed on technology, we shouldn't lose sight of the human element.