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October 23, 2013

CRM Featured Articles

MicroStrategy Releases Analytics Platform

The MicroStrategy Analytics Platform delivers self-service analytics coupled with enterprise-grade business intelligence.

HP Autonomy Launches HP Qfiniti 10 for the Contact Center

The latest version of the HP Qfiniti contact center management solution offers expanded integration with the HP Intelligent Data Operating Layer (IDOL).

SAP Rolls Out Multichannel Foundation for Utilities

SAP Multichannel Foundation for Utilities uses a multichannel, self-service approach for communicating with customers.

Teradata Introduces Customer Interaction Manager in the Cloud

New Teradata CIM in the Cloud marketing solution enables companies to engage in data-driven multichannel dialogue.

Oracle Acquires Content Marketing Provider Compendium

Compendium will integrate with Oracle's marketing automation unit, Eloqua.


What We Can Learn from Customers' Craziest Questions

Unusual queries serve up a goldmine of insight.


The Long Tail of Customer Experience

How American Girl dolls became much more than child's play.


Marketing Email Open Rates Jump

Nearly a third of marketing emails are viewed—a major increase compared to recent years.