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September 30, 2013

CRM Featured Articles

Outsourced Call Center Operations to the Rescue

Frustrated with trying to understand a customer rep in a foreign country? Overloaded with seasonal demand? Companies like XACT Telesolutions are helping to solve these problems and others.

At Oracle OpenWorld Day Three, It's All About the Customer

In the age of the empowered consumer, customer experience teams need to "step it up."

Brand Advocates Become Direct Sales Forces with [24]7 Social

Social suite allows consumers to share on different enterprise channels.

Zoho Introduces App for Small Business Contact Management

ContactManager consolidates all relevant customer information.

KnoahSoft Releases Harmony v4.0 WFO

Harmony users now have access to mobile, real-time speech analytics and enhanced desktop analytics in one cloud-ready platform.


Go from Lip Service to Real Service

Boost your company's reputation with a comprehensive CEM program.


Creating Brand Promoters

Expressing genuine interest in customers is key to extraordinary service.

Mobility, Collaboration Mark Enterprise Evolution

Businesses are taking a cue from the consumer world.