CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

September 16, 2013

CRM Featured Articles

Contact Center Business Continuity and Disaster Recovery Strategies

Advanced and multilayered business continuity and disaster recovery methods enable contact centers to plan, respond to, and recover from natural and man-made disasters.

All-New Adobe Target Simplifies Testing and Targeting

Adobe Marketing Cloud extends Web and mobile optimization capabilities to marketers across organizations.

SAP Acquires KXEN

The predictive analytics company adds to SAP's vast analytics portfolio.

BT Expands Cloud Contact Center with Customer Self-Service and WFO

Offering combines technologies from Verint, Cisco, and Voxeo.

Swiftpage Releases Act! v16

The new version adds extensive mobile enhancements, new or upgraded features, a re-branded interface, and usability improvements.

SAS Upgrades Data Management Solution

SAS adds in-database data quality, improved event-stream processing, access to more data sources.


The Marketer's Antidote for Consumer ADD

Offer prospects a positive brand experience at the very first consumer touch point.

Case Studies

Philly Zoo Goes Wild for New Call Center Systems

Mitel deployment helps connect staff with zoo patrons—and each other.

Reality Check

The Mobile CRM R(evolution)

New options move focus from convenience to performance.